topic Re: Jabber for Windows - bar at top of screen in Collaboration Applications

Jabber for Windows - bar at top of screen

Chris Penny — Mon, 18 Mar 2019 00:49:52 GMT

I currently have Jabber for Windows 11.5 deployed in my on-premise environment. I've noticed this same issue on previous versions as well.

The issue I am having is when a user shares their screen with me. There is a bar at the top of the window that allows me to ask for control, go to full screen, etc. I cannot get this bar to go away. Because of this, I am unable to access that part of the user's screen when I take control.

I am not talking about the docked window...

When I have a user on a laptop share their screen, I don't have the same issue. This makes me think it has something to do with screen size, resolution, or something along those lines.

Is anyone else seeing this, and if so has anyone found a way to correct it?

I'm attaching screen shots of one share session that was affected and one that wasn't.

Re: Jabber for Windows - bar at top of screen

mcawesomept — Fri, 10 Aug 2018 13:13:54 GMT

I am also having this annoying issue.

would appreciate if someone had a way to hide this thing

Re: Jabber for Windows - bar at top of screen

Jinto Alakkal — Fri, 10 Aug 2018 15:35:36 GMT

Hi Try this,

To disable the instant messaging toolbar:

Launch Cisco Jabber.
Click on the gear icon in the upper-right corner to access settings.
Go to the View menu, then click to remove the checkmark from Show docked window.

let me know if it helps 🙂

Re: Jabber for Windows - bar at top of screen

mcawesomept — Sat, 11 Aug 2018 07:09:11 GMT

I think you are confusing the docked window on top of the screen with the hover bar that shows when you are sharing the screen.

Please look at the screenshots for details

Re: Jabber for Windows - bar at top of screen

dworzynskimarek — Fri, 08 Feb 2019 15:58:47 GMT

Chris Penny is not talking about docked window!