topic Re: Chat and Call History with Jabber and Desktop Phone in Collaboration Applications

Chat and Call History with Jabber and Desktop Phone

Frank Janka — Mon, 18 Mar 2019 02:41:15 GMT

Hi,

my customer is complaining about the missing syncroniation between the Desktop phone and Jabber Mobile.

Chats are not synced between these two devices, which I think is a normal behavior.

But more important the call history isn´t also not synced. Is there any workaround to fix this?

Re: Chat and Call History with Jabber and Desktop Phone

Armel — Mon, 13 Aug 2018 13:05:12 GMT

The best approach to resolve this issue is first to make sure

1-your user ID profile need to associated with the jabber profile device and desktop phone device

under user management

2- secondly you need to make sure some group or roles such as

-standard ccm end users

- standard cti allow control of all devices

-standard cti allow control of phones support

- standard cti enable

3- you need to associate not only you jabber device end user , but also in jabber device and desktop device page end user - dn associate .

call history should be fine .

lastely dont forgot to clean you desktop security profile /reset setting from you phone and log out and log in onto jabber

Re: Chat and Call History with Jabber and Desktop Phone

Jaime Valencia — Mon, 13 Aug 2018 14:22:29 GMT

No, that's the expected behavior with CUCM and IM&P, just as any IP Phone won't show a missed call unless it was actually registered and rang. MDM only syncs messages as long as the device is registered as well.