topic Re: Cisco 8821 in Collaboration Applications

Cisco 8821

Saeed Syed — Tue, 21 Aug 2018 17:22:32 GMT

Hello,

I am experiencing a problem with 8821 Cisco wireless phones not communicating with Philips IEM/ Orchastrator application version 11.4 when sending the alerts out. However it works fine with Cisco 7925's. I work in a hospital environment so sent alerts to attending nurses. Any help will be appreciated.

Re: Cisco 8821

Gregory Brunn — Tue, 21 Aug 2018 20:08:48 GMT

What does the integration look like? Is there a trunk to this service? Do you have a IP phone service your subscribing the phone to? Have you checked with Phillips the phone is supported.

Re: Cisco 8821

Saeed Syed — Thu, 23 Aug 2018 14:52:09 GMT

yes, we subscribe a service to it IEMCIPSLogin & IEMMessageManager. They are configured properly. Since they are delivering message to 7925.

Re: Cisco 8821

edmond — Thu, 13 Sep 2018 15:36:55 GMT

is your 7925 provisioned sip? ascom discovered they have to rewrite all their software because sip hates #

ascom loves #

Re: Cisco 8821

Saeed Syed — Thu, 04 Oct 2018 14:19:05 GMT

We have fixed the issue with 8821's by changing permission info and adding additional roles for the account for application. Roles were added " Allow calling number modification" "Standard CTI Allow Control of Phones supporting Connected Xfer and conf"

Re: Cisco 8821

Gregory Brunn — Thu, 04 Oct 2018 14:55:52 GMT

Happy to hear you got it fixed. I even ran this one by my Phillips contact his only answer was to contact Phillips support.