topic Re: CUCI for Lync in Collaboration Applications

CUCI for Lync

AZHKZ — Thu, 27 Sep 2018 07:23:08 GMT

CUCI Lync can not decline internal and external calls. What could be the reason and solution of this?

Re: CUCI for Lync

acgarcia — Fri, 28 Sep 2018 01:54:08 GMT

Are you saying you can't hit the decline button when a call comes in?

I have this setup in my lab and can test, but I'm almost sure I would have noticed this already with the testing I have already done.

Re: CUCI for Lync

bichacko — Fri, 28 Sep 2018 03:41:38 GMT

Do you face that same issue with a physical phone or any other soft phone (CIPC, Jabber)?

There could very well be multiple reasons for the issue that you are facing.

If it's not just with Lync, would be the OS issue (MAC, Windows).

One good tool that you can use for Windows would be the 'DebugView'.

It would help you capture the event that occurs when you press the end button.

It maybe useful in pin pointing the issue.

Bijo

Re: CUCI for Lync

AZHKZ — Fri, 28 Sep 2018 03:58:29 GMT

we don't use any application but CUCI, hence I don't know if the problem occurs with others. In deskphone there is only button "Answer"

Re: CUCI for Lync

AZHKZ — Fri, 28 Sep 2018 04:19:00 GMT

Yes, I can't hit the decline button even there is the button exist

Re: CUCI for Lync

bichacko — Fri, 28 Sep 2018 05:35:42 GMT

Hi,

So from the snapshot you uploaded, it looks like you are trying to decline the call when it comes in i.e. even before it's answered.

If that's the case, then I looked up a few forum on Lync and it says:
"To decline a voice call, in the call alert, click the Close button. If voice mail is enabled, the call is redirected to voice mail
Such behavior in the description from above is applicable only to the default client configuration with Exchange UM enabled for the user."

You can refer to the following link:

https://social.technet.microsoft.com/Forums/ie/en-US/d0c7997f-bab5-41dd-a273-542428e05553/really-decline-incoming-call?forum=ocsclients

Hope it helps.

Bijo