topic Re: Disable Call Forwarding Feature on Cisco Jabber in Collaboration Applications

Disable Call Forwarding Feature on Cisco Jabber

fdharmawan — Wed, 21 Nov 2018 07:38:59 GMT

Hi Guys,

Is it possible to disable or remove call forwarding feature on Cisco Jabber? I am using CUCM 11.5.

Thank you.

Re: Disable Call Forwarding Feature on Cisco Jabber

Slavik Bialik — Wed, 21 Nov 2018 08:24:38 GMT

You can start with removing the Call Forward softkey button from the Softkey Template. That way all phones won't show this button anymore.

Of course, you can also double proof it by changing the Call Forward CSS of the relevant lines to "None", that way if a user has a Cisco Jabber he won't be able to configure the forward, and not even from the Self Care Portal.

Re: Disable Call Forwarding Feature on Cisco Jabber

Jonathan Schulenberg — Wed, 21 Nov 2018 12:05:10 GMT

Negative, I have not seen a Jabber config setting to hide the option entirely. As Slavic mentioned you can ensure the CFA CSS settings on the DN are < None > so there are no valid CFA destinations.

Re: Disable Call Forwarding Feature on Cisco Jabber

fdharmawan — Thu, 22 Nov 2018 07:16:38 GMT

Hi Slavik,

Thanks for the reply.

I already tested on my environment, but unfortunately I am still able to set call forward. Below is my setting that I applied. Maybe I did not set the device incorrectly.

I removed the Forward All option from the softkey template.

I also changed the softkey template on my Android Device.

And I already set the CFA to <None>.

Please advise. Thank you.

Re: Disable Call Forwarding Feature on Cisco Jabber

fdharmawan — Thu, 22 Nov 2018 07:19:09 GMT

Hi Jonathan,

Well, if it cannot be removed, at least it cannot be used by the users. Since it is prone to be abused by the users.

I already tested the configuration as Slavik mentioned above, but unfortunately I still can forward the call. Do you mind to take a look? Maybe I missed something. Thank you.

Re: Disable Call Forwarding Feature on Cisco Jabber

Jaime Valencia — Thu, 22 Nov 2018 14:17:17 GMT

Slavik's suggestion is not applicable to Jabber as there are no softkeys.

There is no way to remove the option from the client, all you can do is adjust the CSS parameters to limit the destinations.

Re: Disable Call Forwarding Feature on Cisco Jabber

fdharmawan — Fri, 23 Nov 2018 01:42:06 GMT

Hi Jaime,

Thanks for the help. Now I am able to disable the call forwarding with the configuration attached.

Re: Disable Call Forwarding Feature on Cisco Jabber

JAIME KILPATRICK — Thu, 07 Sep 2023 15:35:11 GMT

Jaime,

First, nice name. Second, has there been any change to this behavior? We have a contact center with Jabber and we are now finding some agents are purposefully forwarding their agent extensions to numbers we won't allow resulting in failed inbound calls. Is there any way to stop them from doing that? Even if it's an msi flag, I'm open to anything here. Also, does the WebEx app allow us to restrict that?