topic Jabber 12.5.1 Crash when use phone with link website in Collaboration Applications

Jabber 12.5.1 Crash when use phone with link website

Yannick57 — Mon, 18 Mar 2019 02:51:17 GMT

My Jabber client began crashing with use phone link website

<a class="phone" id="anonymous_element_1" href="tel:03XXXXXXXX">03XXXXXXXX</a>

Nom de l’application défaillante CiscoJabber.exe, version : 12.5.1.27406, horodatage : 0x5c51b0eb
Nom du module défaillant : cefwrapper.dll, version : 0.0.0.0, horodatage : 0x5c51b0e5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0001a71f
ID du processus défaillant : 0xc84
Heure de début de l’application défaillante : 0x01d4c447b79c134e
Chemin d’accès de l’application défaillante : C:\Apps\Jabber\CiscoJabber.exe
Chemin d’accès du module défaillant: C:\Apps\Jabber\cefwrapper.dll
ID de rapport : f594f148-303a-11e9-977f-005056b18b28

Any suggestions?

Thanks!

Re: Jabber 12.5.1 Crash when use phone with link website

mcaldogne — Fri, 15 Feb 2019 11:12:56 GMT

Hi,

we have a similar problems with click-to-call on a hyperlink, but Jabber does not crash.

This error will be displayed ("Jabber does not work more properly..."), but the user can click on "yes" and proceed with the dial.

Regards

Mirko

Re: Jabber 12.5.1 Crash when use phone with link website

Nagajothi.t82 — Mon, 18 Feb 2019 08:57:57 GMT

For Detailed Crash analysis usually TAC case is suggested

Regards

Re: Jabber 12.5.1 Crash when use phone with link website

lelandkee — Fri, 01 Mar 2019 19:18:03 GMT

Same issue here which is present when attempting to use ciscotel or tel links. Only began encountering this after upgrading to 12.5. Cisco is apparently aware of the issue.

Re: Jabber 12.5.1 Crash when use phone with link website

gfolens — Fri, 22 Mar 2019 13:06:16 GMT

I observed this problem too. Seems not consistent, like in my case I could reproduce on Lenovo T480S even after completely removing Jabber and cash. I could not reprodice on Lenovo T460S...

Any case references available or bugid?

Re: Jabber 12.5.1 Crash when use phone with link website

pbugnard — Thu, 18 Apr 2019 21:53:56 GMT

Hi,

I am currently facing the exact same issue on some Windows machines since I upgraded to latest Jabber release ... did you manage to get it fixed? If you managed to have it fixed, I would appreciate any hints.

Regards

Re: Jabber 12.5.1 Crash when use phone with link website

jaimec — Fri, 10 May 2019 20:27:53 GMT

Same issue, this occurs when users update their status. Issue occurs intermittently

-	System

-	Provider

[ Name]

Application Error

EventID

1000

[ Qualifiers]

Level

Task

100

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime]

2019-05-10T19:01:36.114770000Z

EventRecordID

16203

Channel

Application

Computer

Security

-	EventData

CiscoJabber.exe

12.5.1.27406

5c51b0eb

cefwrapper.dll

0.0.0.0

5c51b0e5

c0000005

0001a71f

53bc

01d50762c97a9409

C:\Program Files (x86)\Cisco Systems\Cisco Jabber\CiscoJabber.exe

C:\Program Files (x86)\Cisco Systems\Cisco Jabber\cefwrapper.dll

815e7dd7-98ce-4949-831a-3df3595cba34

Re: Jabber 12.5.1 Crash when use phone with link website

rrighi — Tue, 11 Jun 2019 06:59:16 GMT

Hi Jaimec,

did you solve your issue ? I've got the same problem when user change his status.

Thanks

Roberto

Re: Jabber 12.5.1 Crash when use phone with link website

jaimec — Tue, 11 Jun 2019 15:41:06 GMT

Unfortunately I am still dealing with this intermittent issue, still only affecting a handful of users with no discernable root cause. Currently I've tried uninstalling and reinstalling the software via control panel as well as via sccm. I am a level 1 support technician with my company, so I have limited access within CUCM. Please let me know if you come up with any breakthroughs or possible root cause.

Re: Jabber 12.5.1 Crash when use phone with link website

rrighi — Tue, 11 Jun 2019 16:16:21 GMT

Ok, thank you anyway.
I just provided Jabber 12.6 to my customer, I let you know if it solve the problem.
Regards
Roberto