topic [Help] Issue recording on Voicegateway in Collaboration Applications

[Help] Issue recording on Voicegateway

quytx2 — Sat, 13 Jul 2019 03:00:50 GMT

Hi every one

I have a problem when use span based solutions on voicegateway . I only see have recording with call out . but call in i dont have see any log on voicegateway and after i checked recording files on recording server. i dont see anything on this. Please help me check

This is my topo :

PSTN ---> VoiceGateway (4331) --> CUCM ---> UCCX --> Agent.

( Only have recording file with call outs) . when i use debug ccsip message on voicegateway, i see log recording with call out, but call in i dont see it. Please help me check. i attached log and configuration on router. Please help me fix this

Re: [Help] Issue recording on Voicegateway

quytx2 — Sat, 13 Jul 2019 04:16:06 GMT

Please help me check 🙂

Re: [Help] Issue recording on Voicegateway

quytx2 — Sun, 14 Jul 2019 01:40:35 GMT

Please help me this issue

Re: [Help] Issue recording on Voicegateway

Jaime Valencia — Sun, 14 Jul 2019 22:25:07 GMT

DUPLICATE

https://community.cisco.com/t5/unified-communications/help-vg-fail-when-recording-call-in-with-mode-span-recording-on/m-p/3889782#M160010

Please DO NOT post duplicates.

Re: [Help] Issue recording on Voicegateway

quytx2 — Mon, 15 Jul 2019 00:36:15 GMT

Sorry Jaime
I will not repeat the next time. Can you help me debug this problem ?

Re: [Help] Issue recording on Voicegateway

quytx2 — Mon, 15 Jul 2019 05:54:09 GMT

Please help me troubleshoot this problem

Thanks