topic Re: SIP inbound in Collaboration Applications

SIP inbound

pcromwell — Tue, 23 Jul 2019 09:47:23 GMT

We have a just migrated to a sip provider from ISDN. the SIP calls terminate on a cube. this is routed to CUCM via Sip trunk.

The main number is configured as a CTI port and this is forwarded to unity call handler to play a message and then ivr options. the call will then go to an extension on CUCM.

When it was coming in via ISDN the calling number would be "Call handler" when presented to the end phone

Now it just says "Voicemail"

I have tried changing the CUCM parameter for original number on unity calls, but it makes no difference. I am guessing anyone any ideas?

Re: SIP inbound

Jinto Alakkal — Tue, 23 Jul 2019 20:07:04 GMT

Hello,

There is a service parameter that you can change in the system-->service parameters, Set the "Always Display Original Dialed Number" service parameter to True.

Hope this helps,

Thanks!

Jinto.

Re: SIP inbound

pcromwell — Wed, 24 Jul 2019 05:29:25 GMT

hi, thanks for the reply, changed it to true, but still no different

Re: SIP inbound

Jinto Alakkal — Wed, 24 Jul 2019 14:47:13 GMT

What integration do you have SCCP or SIP for your Voicemail, if SCCP check each Voicemail ports that the call is redirected through and change "Internal caller ID Display" to a different name such as "Call Handler"

let me know.