topic Re: Cisco Unity Connection CLI User in Collaboration Applications

Cisco Unity Connection CLI User

mmctagga1 — Fri, 02 Aug 2019 18:18:40 GMT

We currently have two Unity servers, a pub and a sub. I can access the CLI in the pub, but I cannot in the sub. We had a vendor deploy this, and only recently have I needed to access the CLI. I can access the GUI however. Is there any way to recover the user name/password that the vendor used on setup?

Re: Cisco Unity Connection CLI User

Maren Mahoney — Fri, 02 Aug 2019 20:24:59 GMT

Yes:

CUCM Passwords and Password Recovery

Password Recovery

In case you lose administrator password or security password, you can recover it using the following procedure (you don't need the old password in this procedure):

Login to CUCM OS CLI using the account (username:pwrecovery/password:pwreset)
Insert a valid CUCM DVD and press any key
Remove the DVD and press any key
You will be promoted to select whether to recover the admin password or security password.
Go through the instructions to complete the change

Note: In case you are recovering the security password, you need to do it in each node in the cluster and restart it

Password Recovery can be done from Console Only

Re: Cisco Unity Connection CLI User

mmctagga1 — Mon, 05 Aug 2019 14:08:47 GMT

Thanks; however; this is for Unity, not CUCM (unless it works the same?). Also, we do not have any media, this was set up by a vendor. I'm not sure on the procedure to install from a DVD, this is a virtual environment.

Re: Cisco Unity Connection CLI User

Maren Mahoney — Mon, 05 Aug 2019 14:30:49 GMT

The OS is the same for CUCM, UConn, IMP and a bunch of other systems, so the procedure is the same. When they talk about "inserting a DVD" they are talking about mounting an ISO into the DVD device in the VM.

If you have CCO access you should be able to download an upgrade ISO for your system and mount that. I'm not sure if that will work or if you have to have a bootable DVD.

Maren

Re: Cisco Unity Connection CLI User

mmctagga1 — Mon, 05 Aug 2019 15:21:08 GMT

I get an access denied when I try to login to the CLI using information given above.

Re: Cisco Unity Connection CLI User

Anthony Holloway — Mon, 05 Aug 2019 16:53:42 GMT

You must have tried it via SSH. It requires access to the server via the virtual console, like in vsphere.

Documentation:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/213527-changing-cucm-os-admin-and-security-pass.html