topic No indication for missed calls in Jabber dock window in Collaboration Applications

No indication for missed calls in Jabber dock window

pil user — Fri, 09 Aug 2019 10:45:58 GMT

In Jabber 11.9.x, there was an indication for missed calls and/or voicemail messages in Jabber dock window. Since Jabber 12.x there is no indication for missed calls and/or voicemail messages in the minimized dock window. In the task bar is a indication on the Jabber icon. However, sometimes Jabber is in minimized to background and not visible in task bar, users didn’t recognize missed calls.

Has anyone same findings or maybe a solution?

Thanks!

Re: No indication for missed calls in Jabber dock window

Vaijanath Sonvane — Wed, 14 Aug 2019 04:28:44 GMT

Hi,

I tried your scenario on Cisco Jabber v11.9.3 and v12.6.1 and you are correct about missed call and/or voicemail messages indication.

In Jabber 11.9.x, the docked window used to be long and it showed an indication for missed calls and/or voicemail messages.

In Jabber 12.x, there is shortcut version of docked window which doesn't show missed calls and/or voicemail messages indication but if you move cursor over to this shorter version, the docked window expands and then shows missed calls and/or voicemail message indication.

It may be because of new design or code of newer version of Cisco Jabber.

Re: No indication for missed calls in Jabber dock window

pil user — Wed, 21 Aug 2019 06:05:58 GMT

Hi Vaijanath

Thanks for your reply. This "feature" is back in version 12.6.2.38119.

Regards

Re: No indication for missed calls in Jabber dock window

Vaijanath Sonvane — Wed, 21 Aug 2019 18:28:17 GMT

Hi,

Thank you for sharing the information. I tried it on new version and it is working.