topic How To Collect VXC Client Logs Outside Jabber Problem Report in Collaboration Applications

How To Collect VXC Client Logs Outside Jabber Problem Report

JustJeff — Fri, 16 Aug 2019 17:15:52 GMT

I have Jabber running on a Citrix virtual workstation and JVDI running on the physical workstation. I am trying to make a utility / script that would effect pulling a Jabber Problem Report without user input from the virtual workstation. I am able to gather all of the information I need, except for the VXC client logs, as those reside on the physical workstation, along with JVDI.

Is there a way to pull these logs, programmatically, similar to how the Jabber does with the 'Report a Problem' function?

Otherwise, is there a way to initiate a silently create a Jabber Problem Report, so the user doesn't need to enter any information and doesn't see any dialog windows?

Re: How To Collect VXC Client Logs Outside Jabber Problem Report

Miguel E Castillo Torres — Sun, 15 Sep 2019 13:29:17 GMT

Hello!

The log location for the JVDI Client and Agent are the following:

JVDI Client:

%localappdata%\Cisco\VXME\

JVDI Agent:

%appdata%\Cisco\Unified Communications\Jabber\

%localappdata%\Cisco\Unified Communications\Jabber\

%localappdata\Cisco\Unified Communications\Jabber\CSF\Logs\Virtualisation\

You can write a script that access to those locations and retrieve the files and folders inside them.

Re: How To Collect VXC Client Logs Outside Jabber Problem Report

JustJeff — Mon, 16 Sep 2019 14:51:28 GMT

Does the Jabber Problem Report only gather JVDI Agent logs and not the JVDI Client logs? I am looking for a way to gather all of the logs from the context of the machine where JVDI Agent is installed, not JVDI Client.