topic Re: CUAC - CUPS Connectivity Error in Collaboration Applications

CUAC - CUPS Connectivity Error

SamedOrdek1709 — Fri, 23 Aug 2019 14:00:42 GMT

I install CUCM 11.5, CUPS 11.5 and CUAC. I get an error on the CUAC and CUPS connection. CUCM connectivity is OK but CUPS connectivity is failed.

Do you have any idea this problem?

Re: CUAC - CUPS Connectivity Error

Gregory Brunn — Fri, 23 Aug 2019 14:53:19 GMT

What exact version CUAC are you running?

Re: CUAC - CUPS Connectivity Error

SamedOrdek1709 — Fri, 23 Aug 2019 15:37:03 GMT

System Version: 11.0.2.10-2
Administration Version: 11.0.2.1514

Re: CUAC - CUPS Connectivity Error

Gregory Brunn — Fri, 23 Aug 2019 16:12:58 GMT

Standard or Advance?

Re: CUAC - CUPS Connectivity Error

SamedOrdek1709 — Fri, 23 Aug 2019 16:22:04 GMT

Cisco Unified Attendant Console Advanced Server

Re: CUAC - CUPS Connectivity Error

Gregory Brunn — Tue, 27 Aug 2019 13:07:00 GMT

Sorry thought I posted this earlier

Configuring Access to Cisco Unified Presence Server
Cisco Unified Attendant Console Advanced is capable of integrating with Cisco Unified Presence server
to display real-time presence status within the Cisco Unified Attendant Console Advanced directory.
To configure this integration, you must add the address of the Cisco Unified Attendant Console
Advanced server to the firewall information on the Cisco Unified Presence server. To add the address,
do the following:
Step 1 Use your internet browser to access Cisco Unified Presence Administration, and then choose System >
Security > Incoming ACL.
The Find and List Allowed Incoming Hosts page is displayed.
Step 2 Click Add New.
Step 3 Under Incoming ACL Information, type a Description of the address, and an IP Address Pattern.
Step 4 Click Save.

Have you done this?

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/11_0_2/install_admin_guide/CUACA110202WAG.pdf

Re: CUAC - CUPS Connectivity Error

SamedOrdek1709 — Tue, 27 Aug 2019 16:35:10 GMT

Thank you for your help but I did this.

Re: CUAC - CUPS Connectivity Error

Gregory Brunn — Tue, 27 Aug 2019 17:55:31 GMT

Can you take a pcap on the imp server and see if you see the traffic coming in on that ports?

Re: CUAC - CUPS Connectivity Error

SamedOrdek1709 — Tue, 27 Aug 2019 18:48:09 GMT

I captured 5060 port but file is empty.

Re: CUAC - CUPS Connectivity Error

Gregory Brunn — Tue, 27 Aug 2019 19:24:46 GMT

Do the same capture from your CUAC server is it possible the traffic is not leaving the local server?

Look for the traffic on 5060 leaving your CUAC server on the server and then span the port that connects to the server.... do you see the traffic your looking for leave or egress the CUAC server?

Post pcaps

Re: CUAC - CUPS Connectivity Error

SamedOrdek1709 — Wed, 28 Aug 2019 07:42:13 GMT

I try to capture 5060 port and CUPS IP but I don't capture anything.