topic Cisco Jabber Client not saving contacts. in Collaboration Applications

Cisco Jabber Client not saving contacts.

rferullo — Thu, 29 Aug 2019 16:16:56 GMT

I have a user that is using Cisco Jabber for windows and loosing some of his contacts every morning after powering up his machine and starting the jabber application. It's alway

I have already cleared the jabber cache folders several times and uninstalled/installed the jabber client.

Has another ever seen this before?

Thanks in advance.

Re: Cisco Jabber Client not saving contacts.

Jaime Valencia — Thu, 29 Aug 2019 17:59:14 GMT

The contacts are not stored locally in the clients, they're stored in the IM&P server in the DB, and then the clients pull the info from there.

I'd make sure that you see the contacts in the IM&P DB when you create them, and make sure they're still there the next day to determine where the issue might be.