topic Chat Window Order in Collaboration Applications

Chat Window Order

Richard S. — Fri, 22 Nov 2019 20:08:38 GMT

We are now using Jabber Version 12.7.0.38632 Build 288632 and this version is doing a behavior that is quite annoying to many of us. If you have a number of chats open in the conversation windows, the newest message will move that person (or group) to the top of the list. When it's not busy, not biggie. When there is a lot going on, things keep moving around - we as humans "know" where that chat was and we are looking for it, and when it moves some place else, it makes it harder on us.

Example, I am chatting with someone (top of the list) and another person (2nd' in the list) while a group chat is going on (3rd in the list). When I click to go to the group chat, and chat there....then the 2nd person sends me a message - I expect to go to the 2nd chat listed, but that they got moved to the 1st spot, which moves others down.

This constant changing order is bad - while it may sound helpful always put the most recent at the top, chats are fluid and engaging, and moving things around in real-time within real-time communications is bad customer experience.

Where can I "check a box" to keep them still where I want them?

Re: Chat Window Order

eschroederJH — Tue, 30 Jun 2020 16:55:10 GMT

This is made worse by Jabber's ability to drag names to reorder them - You can customize the order of the active chat list but then as soon as someone responds that custom order is overridden to move the response to the top.

Re: Chat Window Order

Roger Kallberg — Thu, 02 Jul 2020 05:51:13 GMT

I have not seen any recent IM system where this behaves differently. They all do what you describe. Can’t believe that this is such a problem for you?

Re: Chat Window Order

johng1290 — Thu, 09 Jul 2020 14:04:34 GMT

It is an issue for us too. Not at all accepted by my customers as an enhancement. Is there a way to turn that off via the config file?

Re: Chat Window Order

Roger Kallberg — Thu, 09 Jul 2020 15:16:14 GMT

Can you name any other present IM system that works differently? All that I've seen last few years behave like this, for example Webex Teams and Microsoft Teams.

Re: Chat Window Order

johng1290 — Thu, 09 Jul 2020 15:13:42 GMT

teams both microsoft and webex

Re: Chat Window Order

johng1290 — Thu, 09 Jul 2020 15:16:40 GMT

My mistake I just checked teams and you correct. Thank you.

Re: Chat Window Order

Roger Kallberg — Thu, 09 Jul 2020 15:23:12 GMT

Then your experience with both of these Teams clients are different than mine.

Re: Chat Window Order

JennJennJennJenn — Thu, 16 Jul 2020 16:33:10 GMT

I completely agree with this. It reorders the chats when new chats come in. Has a solution been found yet?

Re: Chat Window Order

Melanie.Moreno — Mon, 20 Jul 2020 16:52:34 GMT

I agree. I thought moving people or spaces to Favorites would help me keep things in order, but it didn't. It's almost impossible to very quickly find the chat I need because it's in order of last post and there is no way to sort by name of space or person (especially, if I can't remember the exact name of the person or space off the top of my head).

Re: Chat Window Order

JamesMorford34740 — Sun, 07 Mar 2021 19:35:17 GMT

Yes, this is massive. Working in an active environment you can't have the windows constantly changing position, it's an organizational nightmare.

Re: Chat Window Order

JamesMorford34740 — Sun, 07 Mar 2021 19:38:14 GMT

Are you seriously saying "well, the worst chat program on the planet does the same thing?" That is not the standard by which you want to be measured. How about "re-order rooms and they stay where you left them?" How about "Right click -> Sort alphabetically?" Either would be better than the current behavior.

Re: Chat Window Order

JamesMorford34740 — Sun, 07 Mar 2021 19:43:32 GMT

This doesn't seem to be fixed yet, at least not on 12.9.2...

Re: Chat Window Order

Roger Kallberg — Mon, 08 Mar 2021 14:35:05 GMT

Until an idea is submitted on this site not much would happen with this. https://ciscocollabcustomer.ideas.aha.io/

Possibly this could fit into what you all ask about, https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-246

Re: Chat Window Order

Roger Kallberg — Mon, 08 Mar 2021 14:38:40 GMT

That a matter of preference @JamesMorford34740 Not all will think alike. Out of curiosity can you name any current IM platform(s) that has the ability to do what you list?

Re: Chat Window Order

JamesMorford34740 — Mon, 08 Mar 2021 15:02:32 GMT

Well, Skype did until Microsoft deprecated it. I don't see how this comparison is relevant, however, unless you're suggesting that the apparent lack of competition on this front means no effort ought to be put forth to improve the Cisco product.

I agree entirely that some people are satisfied with Jabber as it currently stands. I don't think anyone is suggesting Cisco do away with "recent activity at top," only that users also be given the option to order rooms as they see fit.

Re: Chat Window Order

JamesMorford34740 — Mon, 08 Mar 2021 15:03:38 GMT

Unfortunately neither of those links will load for me, although that could be an issue with our work firewall.

Re: Chat Window Order

Roger Kallberg — Mon, 08 Mar 2021 16:24:49 GMT

That's odd, they works fine for me in various browsers and with or without VPN connection to the company network.