topic Re: Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls in Collaboration Applications

Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls

vincent.mignano — Thu, 20 Jun 2019 19:30:24 GMT

Hey All,

I am trying to figure out an issue with Jabber Mobile. On the Jabber 12.5 Windows client, if I set my status to "Do Not Disturb", I do not see any inbound call notification. But, on the latest Cisco Jabber mobile for Android, in Settings> Sounds> Receive Request, with setting "Ignore Do ot Disturb" turned off, I still get inbound call notifications. It is happening on our 10.5.2 and 11.5 clusters. Is there a bug or a setting that i am missing? If there is a setting I am missing, what is it in iOS?

Thanks in Advance!

Vinny

Re: Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls

Vaijanath Sonvane — Sun, 23 Jun 2019 03:52:03 GMT

You need to set "Do Not Disturb" on your Android device under availability status:

Re: Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls

vincent.mignano — Tue, 25 Jun 2019 19:42:23 GMT

Hey Vaijanath,

We did do that on the Android client and it still rings, The DND does cascade down to the CSF client and when We call the number it does not ring, but the Jabber MRA BOT does.

Any ideas?

Thanks,

Vinny

Re: Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls

Vaijanath Sonvane — Wed, 26 Jun 2019 02:32:59 GMT

Hi,

Is it working if you are not on MRA? When you set "Do Not Disturb" on Jabber Android client, do you see the "Do Not Disturb" setting automatically enabled on BOT device configuration in CUCM administration:

If the settings is enabled and still not working then next step may be to open a Cisco TAC case. I do see similar issue for Jabber iPad with software bug ID CSCuu05614.

Re: Jabber Mobile set to "Do Not Disturb" Still Sending Call Notifications on Incoming Calls

IvanDolbov00768 — Wed, 22 Jan 2020 11:37:16 GMT

Hi Vaijanath,
I have the same problem and can answer.

Client: Jabber for android 12.7.2
Cluster:12.5.1.11900-146

When I set "Do Not Disturb" on Jabber Android client, the "Do Not Disturb" setting automatically NOT enabled on BOT device configuration in CUCM.
If I turn on "Do Not Disturb" setting on BOT device configuration in CUCM - Its working perfectly and Jabber on my mobile client doesn't ring.