topic Cisco Jabber audio call issue in Collaboration Applications

Cisco Jabber audio call issue

JoaoSilva45436 — Fri, 07 Feb 2020 08:33:11 GMT

Hello all,

In the enterprise where I work we are using Cisco Jabber (v11.8.4) since 2016 without any problem.

But recently, we installed also Microsoft Teams, and now we have a lot of audio problems - there are several cuts during the call.

I verified that if we hang up the call and call again, the audio is perfect.

Someone else facing this problem?

Any possible solution?

Best regards.

davisjaron — Wed, 12 Feb 2020 14:44:41 GMT

Is your problem with Cisco Jabber or with Microsoft Teams? I don't see how the two are relevant to one another.

JoaoSilva45436 — Fri, 14 Feb 2020 13:16:54 GMT

the problem is with Cisco Jabber. And users only start to have this problem after install Microsoft teams

silvervoip — Sun, 16 Feb 2020 12:52:22 GMT

is this happening within LAN or calls leaving over WAN?

I suggest to check switch or QoS configuration if you have, or bandwidth issue.

Miguel E Castillo Torres — Tue, 18 Feb 2020 15:11:18 GMT

Hi!

Are you still using Cisco Jabber v11.8.4, first of all, I recommend you to update your Jabber version to 12.5 or above, as 2.0 versions and prior are currently EOL and on March of this year will be EOS https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-windows/bulletin-c25-742828.html

Suggestions to troubelshoot this problem:

>> Verify the QoS of the PC Clients and the switches and routers involved.

>> Verify that the Microsoft Teams is not modifiying the QoS marking of the PC Clients