topic Re: AQM voice recording server cannot sync new users from CUCM. in Collaboration Applications

AQM voice recording server cannot sync new users from CUCM.

ANSOTHEAROTH2882 — Tue, 10 Mar 2020 05:39:15 GMT

Dear all,

I am first to express my greeting to everyone. Currently, i have problem with my CUCM (BE6K) is unable to provide the AQM server sync new users. Actually, last time it was working fine...but for during this time it always displays EROR ( SyncServer error: SyncFailure: Sync failed.com.calaborio.sync.engine.DataSyncException: Exception while getting DB connection(-1) when i sync. Has anyone ever experienced this problem? I am poor on the system i cannot fixed this problem, i dont even know how to check the database file on that system. So please every help and provide the guide to fix this issue. i am really appreciate, thank you.

Re: AQM voice recording server cannot sync new users from CUCM.

Mike_Brezicky — Tue, 10 Mar 2020 12:08:50 GMT

Are you able to load into the postinstall admin and check the telephony and database settings.
<install folder>\WFO_QM\bin\postinstall.exe
You should also get familiar with the databes, is it local express or loaded elsewhere?
I suggest you review the install guide found here: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11x/installation/guide/qm-installation-guide-cisco-ccx-110.pdf

Re: AQM voice recording server cannot sync new users from CUCM.

danievil — Tue, 10 Mar 2020 15:42:21 GMT

Re: AQM voice recording server cannot sync new users from CUCM.

jason-mcgee — Tue, 10 Mar 2020 21:06:52 GMT

Anso,

I agree with Mike, you need to get very familiar with the PostInstall.exe and the manual. Secondly, I have seen that issue many times and just by restarting the Admin program (I use task manager to end it) the connection is able to reconnect upon restart. On occasion I have had to restart the AQM server as well, but then it reconnects as well with no problem. Also if you do a search, the WFO-AQM server has a trouble code only manual out there and between that, the logs and a few searches, you should be able to resolve almost all of the issues. What version are you running?