topic Re: Jabber Mobile rings delayed or doesn´t stop ringing in Collaboration Applications

Jabber Mobile rings delayed or doesn´t stop ringing

Frank Janka — Thu, 13 Sep 2018 05:52:42 GMT

Hi,

I got a customer with Jabber Mobile. There is the behavior that when you ge a call on your desk phone the Jabber Mobile rings paralell to the phone but when I pick up at the desk phone, the Jabber Mobile App doesn´t stop ringing...

Also there is the effekt that after a time, for example 5 min, the Jabber Mobile App gets a phantom Call from the original call on the desk phone.

What can this be?

CUCM 10.5

Jabber 12.x

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Ovindo Prastyo Utomo — Wed, 26 Sep 2018 03:49:16 GMT

Hi Frank,

Did you manage to solve this issue?

i got same issue with "panthom call",

Regards,

Ovindo

Re: Jabber Mobile rings delayed or doesn´t stop ringing

tonypearce1 — Wed, 26 Sep 2018 05:41:59 GMT

I also had this issue many years ago when I used / managed jabber. I believe the issue is with the sip messages. Will need logs and tac support. When a call comes in, cucm will ring the users endpoints with that same extension number. So a SIP message will go to the jabber mobile client. If they answer on the desk phone, something needs to tell jabber mobile to stop ringing. Either the message is lost or is not sent to the mobile client it seems. Logs and captures needed.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

rmfalconer — Fri, 19 Oct 2018 16:27:01 GMT

I'm seeing the same behavior. Did you start noticing this after upgrading any component? IOS or Jabber? We are on CUCM 11.5, Jabber 12.1 and IOS 12.0.1. (We also see it happen on a beta version of Jabber, 12.5)

It hasn't always been like this. It started happening fairly recently.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Bowen Qin — Wed, 24 Oct 2018 00:41:40 GMT

I have a TAC case open, this should be a issue with new IOS released and will be fixed in IOS 12.1

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Bowen Qin — Wed, 24 Oct 2018 00:45:04 GMT

Hi, This is due to IOS12, It will be fixed in IOS 12.1

Just got answer from TAC.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Frank Janka — Wed, 24 Oct 2018 06:05:48 GMT

Thank you that is good to hear.

But what about Android phones? There is the same behaviour.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

rmfalconer — Wed, 24 Oct 2018 14:43:24 GMT

I can confirm that the issue is fixed in version 12.1. I installed public beta 5 for 12.1 and the problem went away.

Don't know about android as I don't have any way to test.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Constantinos Evangelou — Thu, 01 Nov 2018 09:16:22 GMT

I have the same problem too. IOS phones has delays and waiting for the new IOS version to be released (did not try the Beta to check if it works ok).
I am using: CUCM11.5, Jabber 12.1
Moreover, I have the same problem with the Android phones too! Can somebody help? Any suggestions?

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Carwyn Jones — Fri, 02 Nov 2018 00:03:51 GMT

was there a bug ID opened to track this?

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Constantinos Evangelou — Mon, 05 Nov 2018 11:20:25 GMT

Hi,

I did not come across a bug ID regarding this issue.

Moreover, I want to say that although in the title of this it states "...or doesn't stop ringing" I never came across the "...doesn't stop ringing"

My problem is with:

1. Sometimes I have delayed rings (usually after 5-10 minutes)

2. Sometimes the mobile phone doesn't ring at all.

I tested it with both Sony and Samsung Android phones.

Thanks

Re: Jabber Mobile rings delayed or doesn´t stop ringing

hisham683 — Mon, 19 Nov 2018 04:43:33 GMT

I have a client describing the same issue with MRA phones in general, whether Jabber on mobile phones or physical phones registering through MRA. After the call is answered on a regular phone, the original calls rings again 5 minutes later on an MRA device.

There is a single Expressway edge with two clusters behind it. Not sure if that setup could be part of the problem.

Thanks

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Berry G — Thu, 29 Nov 2018 13:03:48 GMT

Hi,

We are still experiencing the same behavior on IOS 12.1 with Jabber 12.1.2.

Was there any published Bug related to this?

Anyone else is still having this issue on the latest versions of IOS and jabber?

Thanks for sharing!!

Cheers

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Carwyn Jones — Thu, 29 Nov 2018 19:50:29 GMT

this was a known issue with ios12 and fix was supposed to be in ios12.1, TAC did not give me a published bug ID for it though.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

rmfalconer — Fri, 30 Nov 2018 20:53:45 GMT

I was given a couple of bug IDs from Cisco TAC:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm67800/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm80565/?reffering_site=dumpcr

Re: Jabber Mobile rings delayed or doesn´t stop ringing

CSCO11872833 — Thu, 06 Feb 2020 09:48:24 GMT

We are also having the same issue . We are using the jabber Jabber_for_Android-12.8.0.301920 on cucm 11.5 version but still desk phone call get finish & after 5 mins jabber rings. Is that the issue b/c we are using sccp phones & jabber on one profile.

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Bushwx — Wed, 11 Mar 2020 17:28:49 GMT

Is Cisco going to address this issue?

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Bushwx — Wed, 11 Mar 2020 17:29:56 GMT

We don't have these issues with Microsoft Teams mobile or otherwise!

Re: Jabber Mobile rings delayed or doesn´t stop ringing

Adam Pawlowski — Fri, 13 Mar 2020 11:14:08 GMT

Open a TAC case to dig in and see if it is the same issue , this thread is several years old for different software versions .