topic Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting in Collaboration Applications

CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

shloki193 — Tue, 26 Nov 2019 13:17:34 GMT

Hi all

cucm 12.5su1

cucm-imp 12.5su1

IMP Sync agent seems to be stuck on starting and than stopped in the PUBLISHER node

- i have restarted the server - didn't help

- i have reinstalled the server - didn't help

- found many different Bugs regarding this issue in other versions - but no on mine -tried them ALL - didn't help

Did anyone had this issue in this versions ?

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

Anthony Holloway — Tue, 26 Nov 2019 16:24:57 GMT

Here you go: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg76031

My own summary of the workaround/solution:

SSH into the node with the stuck services and run this command:

set replication-sync monitor disable

Then run and wait for a loooong time for all services to show STARTED:

utils service restart Service Manager

Once all service show started (if this actually fixed your issue), then run this command:

set replication-sync monitor enable

To revert your change.

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

shloki193 — Sun, 01 Dec 2019 16:22:00 GMT

Thanks for your Quick Reply

Tried It with no Success

Any Ideas ??

Thanks

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

Anthony Holloway — Sun, 01 Dec 2019 20:47:08 GMT

TAC case?

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

HenriqueFerreira37174 — Mon, 16 Mar 2020 05:28:00 GMT

thanks. solved my problem.

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

robray_sc — Mon, 30 Mar 2020 06:26:25 GMT

thanks for this info, fixed my problem. I did not have to wait that long, maybe 5 minutes.

Re: CUCM-IMP 12.5SU1 cisco sync Agent stuck on starting

Mustafa.Taha — Mon, 08 Jun 2020 09:43:33 GMT

i have the same issue, after deleting IMP from CUCM and adding it again the sync agent is not able to run. what did you do ?