Cisco Unified CM: how to keep DNs active when removing assigned phones?

johannes.wendling — Mon, 06 Apr 2020 15:19:31 GMT

Hi guys,

my customers and I don't like the default setting in CUCM to automatically set directory numbers to Inactive as soon as there is no more device assigned with it.

In most cases if a phone gets deleted or a new DN assigned, the original DN will be kept for a certain amount of time and will be forwarded to another DN.

With the CUCM setting the DN to inactive, the customer now has to remember to set the DN to active again, or the caller will not be forwarded.

I could not find any parameter to change the behavior to keep DNs active.

I know that the customer could create a Translation Pattern or assign a Dummy Device. But that takes a lot more time than just setting the "Active" checkbox.

Thank you very much, Johannes

Re: Cisco Unified CM: how to keep DNs active when removing assigned phones?

Roger Kallberg — Mon, 06 Apr 2020 18:19:18 GMT

As far as I know there is no way to achieve what you ask for, other than assigning the DN to a dummy device.

topic Re: Cisco Unified CM: how to keep DNs active when removing assigned phones? in Collaboration Applications

Cisco Unified CM: how to keep DNs active when removing assigned phones?

Re: Cisco Unified CM: how to keep DNs active when removing assigned phones?