topic Re: CUCM under contract support in Collaboration Applications

CUCM under contract support

Jose Lopez — Thu, 14 May 2020 18:34:37 GMT

Hi,

someone can tell me how to check if CUCM is under contract cisco support service when the serial number is in format hexadecimal with 120 bits.

Check device coverage can not work.

thank you.

Re: CUCM under contract support

Vaijanath Sonvane — Sun, 17 May 2020 20:51:58 GMT

Hi,

Please work with your Cisco Partner or contact Cisco TAC to verify if CUCM is under contract or not.

Re: CUCM under contract support

Jose Lopez — Mon, 18 May 2020 18:58:12 GMT

I am trying to find if there is a site like https://cway.cisco.com/sncheck/ where I can check if my CUCM is under contract using serial number self-created by vmware and cucm.

Re: CUCM under contract support

Vaijanath Sonvane — Mon, 18 May 2020 19:16:08 GMT

Hi,

It is not possible to check the coverage for CUCM using serial number generated for virtual machines. You need SmartNet contract for Software/Licensing.

Re: CUCM under contract support

Jose Lopez — Mon, 18 May 2020 19:38:12 GMT

thank you for your reply.