topic Re: Convert a .webex file to another file type? in Collaboration Applications

Convert a .webex file to another file type?

Lstap002 — Wed, 05 Jun 2019 21:11:50 GMT

I recently scheduled a meeting and was saving the recording to my desktop. My window accidentally closed during the meeting but luckily this didn't disrupt the other participants. I logged back in and was able to record the remainder of the meeting successfully. However, when I went to the first part of the meeting that had ended prematurely, I didn't have a regular file type, rather it was a .webex file. I don't know how to convert it. I contacted Cisco customer support and they didn't know either but suggested that perhaps a third-party software conversion tool might be able to do it. Has anyone seen a file type like this? Does anyone know how I can get it into a usable format?

Thank you

Laura

Re: Convert a .webex file to another file type?

Vaijanath Sonvane — Fri, 07 Jun 2019 02:36:26 GMT

Hi,

Cisco WebEx supports two recording file types .ARF or .WRF. I don't think you got the correct file type and I also do not know any third-party tools that can support .webex file type. Have you tried changing the file extension from .webex to .wrf or .arf and using one of the below WebEx player?

1. WebEx Network Recording Player for Advanced Recording Format (.arf) files

2. WebEx Recorder and Player for Recording Format (.wrf) files.

Please rate if this information is helpful.

Re: Convert a .webex file to another file type?

Mike_Brezicky — Fri, 07 Jun 2019 11:27:03 GMT

a .webex file is the placeholder for the actual file. If the recording was interrupted, this file is non usable, basically corrupted. Its kind of the same as just a normal download. Some browsers set the file as .download until the file completes, but until then its just a fragment.

Re: Convert a .webex file to another file type?

SENTEC_Jordy — Wed, 06 Nov 2019 09:40:49 GMT

Hi all, I encountered exact same problem today. So is it confirmed the meeting recording would be corrupted already? Thanks~~~

Re: Convert a .webex file to another file type?

roscoedouglas — Fri, 14 Feb 2020 21:14:09 GMT

I have had this happen as well. I suggest copying the .webex file (so you have a backup) then manually changing the extension to you .mp4

Re: Convert a .webex file to another file type?

lara.s — Mon, 30 Mar 2020 01:28:20 GMT

Hello

You can play a .webex file with VLC media Player, but you have to chose from the video tab / video track / share_send option and the video will show

Regards

Re: Convert a .webex file to another file type?

PaolaDiPalma81116 — Mon, 06 Apr 2020 09:57:01 GMT

I didn't believe it either, but I did it.

I made Webex believe I just registered the file to convert.

I made a new one minute recording, gave it a very simple name: "1" and had it saved in the same place where there was the file to convert (when Webex asks where to save the file).

Without closing webex, I deleted the registration I just made. I renamed the file to convert: "1".
I closed Webex and the conversion started.

Of course the conversion is not immediate, it depends on the length of the file.

The conversion ends when the .webex file disappear.

Paola

Re: Convert a .webex file to another file type?

amramakrishna — Thu, 23 Apr 2020 17:25:45 GMT

Hello, thanks for your initiation to help me.

I tried all those procedure. even though i couldn't make it. please help me if any other procedure to make it.

thank you

Re: Convert a .webex file to another file type?

proudmas08 — Mon, 27 Apr 2020 12:52:08 GMT

Hi all,

Renaming the file worked for me. The conversion process was almost complete and only failed at the last stage when it needed to rename the file because there was another recording in the same folder with the same name. We had some connection issues during the meeting and I restarted the recording using the same name with the intention of overwriting the first recording.

Proud

Re: Convert a .webex file to another file type?

SmashOgre — Fri, 08 May 2020 15:19:44 GMT

Nope, tried what I understood was your method. I started a meeting, recorded a simple recording with the name of "2", stopped the recording, deleted "2" and then renamed my "corrupted" .webex recording file to "2.webex" then ended the meeting. However, the conversion process failed. Apparently my 208Mb recording is actually corrupted and I've lost that hour of effort. 😞

Re: Convert a .webex file to another file type?

norhazilan — Tue, 12 May 2020 20:49:27 GMT

Thank you so much Paola for such a genius way to solve the problem. I had this problem yesterday when my PC crashed just after I ended the meeting. The conversion process was disrupted and I stucked with *.webex file instead of MP4. Luckily, I manage to proceed the conversion using your genius solution. Phewww...what a relief! Thanks again...you save my day.

Re: Convert a .webex file to another file type?

WiLazaro94 — Wed, 20 May 2020 04:44:54 GMT

thank you for the method..

my recording got interrupted when i made one of the participants to be the host..

i don't know if that is normal..

God Bless and stay safe..

-wi

Re: Convert a .webex file to another file type?

pedroponce — Wed, 20 May 2020 13:39:41 GMT

Paola i cant do what u say because when i try to delete the file, it says the webex is using the file. It doesnt allow me to delete it.

Re: Convert a .webex file to another file type?

boonsengkam — Fri, 22 May 2020 02:51:06 GMT

>Without closing webex, I deleted the registration I just made. I renamed the file to convert: "1".
>
Hi Paulo
Yeah, tried that and I was not able to delete the "1" video recording file. How did you manage to do it? It is impossible to delete a file when Webex is currently writing to the file.
Regards

Frankie Kam

Re: Convert a .webex file to another file type?

pedroponce — Fri, 22 May 2020 09:27:42 GMT

Dear Frankie,

First sorry for my english but i finally managed how to do it... i hope u get it in my explanation:

1- Copy the corrupted file (.webex) to a folder
2- Change its name to '1'
3- Open Webex and start a new recording in the same folder, choose the name '1'
4- The program ill replace ur file.

5- Stop the recording without closing Webex.
6- Now delete the file '1' (it will allow you to delete)
7- After its deleted, copy again the file you to convert and change its name to '1'
8- Close the Webex and it ill start converting

Just did it yesterday and i got it. Hope u can understand me
Cya.

Re: Convert a .webex file to another file type?

ImanRoeinDeji81556 — Wed, 27 May 2020 14:53:14 GMT

hi there

i exactly did your solotion steps, but after all it says, there is a problem about registration file and it doesnt work for me.

could you update me about this matter.
regards

Re: Convert a .webex file to another file type?

ImanRoeinDeji81556 — Wed, 27 May 2020 14:54:33 GMT

i would like to mention me corrupted file is around 600 MB.

Re: Convert a .webex file to another file type?

pedroponce — Wed, 27 May 2020 15:30:26 GMT

I really dont know what to tell you. I have already done these steps for 3 files in my corporation.

Share me ir file and i ill try to repair for foi.

Re: Convert a .webex file to another file type?

PaolaDiPalma81116 — Fri, 05 Jun 2020 16:53:35 GMT

Hi,
nothing needs to be done on the file, never change the extension from .webex to .mp4, otherwise it won't work. I'm sorry it doesn't work, with this method I recovered a lot of files at the University of Milan Bicocca. I was unable to recover previously manipulated files. Maybe your file is like this.
I apologize for my English, I helped myself with Translate

Re: Convert a .webex file to another file type?

PaolaDiPalma81116 — Fri, 05 Jun 2020 17:01:00 GMT

😉
it's right. Only the host can register. changing host stops the recording. Once it was not so...
I apologize for my English, I helped myself with Translate.
Paola