topic Re: MRA Jabber had HOLD/RESUME issue on Call in Collaboration Applications

MRA Jabber had HOLD/RESUME issue on Call

Gautamch — Sat, 25 Apr 2020 18:30:26 GMT

Hi,

I Just set-up a MRA environment but facing issue in Jabber, when i put any call on hold and resume it so there is no audio from both end.

Re: MRA Jabber had HOLD/RESUME issue on Call

Gautamch — Wed, 13 May 2020 11:48:30 GMT

Hi,

Is anyone suggest me about the problem, All calls are working fine. But facing issues when we put the call on hold and resume it. so there is no audio from the customer end.

Re: MRA Jabber had HOLD/RESUME issue on Call

Roger Kallberg — Wed, 13 May 2020 13:08:09 GMT

If this is for external calls you could try to add the below to see if it makes any difference.

voice service voip
sip
midcall-signaling passthru media-change

Re: MRA Jabber had HOLD/RESUME issue on Call

sudaggar — Wed, 20 May 2020 06:04:32 GMT

could you please share CUCM logs from RTMT (trace level should be detailed) with calling and called number.

Issue seems to be with media negotiations when call reconnect after pressing resume button.

Regards

Re: MRA Jabber had HOLD/RESUME issue on Call

sudaggar — Wed, 20 May 2020 06:06:21 GMT

Also please provide the call flow.
for e.g. -- jabber (over MRA) --> CUCM --> SIP/H323 --> voice gateway --> SIP/PRI --> PSTN

Regards

Re: MRA Jabber had HOLD/RESUME issue on Call

Gautamch — Thu, 04 Jun 2020 23:00:56 GMT

@Roger Kallberg Hi,

Thanks for responding. I will explain my issue here... We are using MRA jabber for calling purposes but facing some issue hold/resume. we put the call on hold for 15 mins and resume it, so the call has no audio from the customer end after 15 mins hold. please find the below attachment.

Call start time: 17:06:45 EST and 17:23:47

@sudaggar Flow- JAbber -- FW -- Expressway Edge -- Exp. Core -- CUCM -- CUBE

Re: MRA Jabber had HOLD/RESUME issue on Call

Gautamch — Thu, 04 Jun 2020 23:04:55 GMT

Please find the attachment..

Re: MRA Jabber had HOLD/RESUME issue on Call

Gautamch — Thu, 04 Jun 2020 23:06:15 GMT

PFA...

Re: MRA Jabber had HOLD/RESUME issue on Call

Roger Kallberg — Fri, 05 Jun 2020 05:14:25 GMT

That’s an awful long time to keep a call on hold. Have you verified that you only have this problem for calls in this call flow? If not please test to see if it works for this call flow to verify if it’s not a problem with the ITSP.

Jabber — CUCM — CUBE — ITSP