topic Re: SFTP - The user name or password is not valid. in Collaboration Applications

SFTP - The user name or password is not valid.

Oliver Holton — Sun, 26 Jul 2020 05:02:10 GMT

I having issues using SFTP when trying to install some firmware on CUCM (System version: 11.5.1.18900-97).

Every time I enter the remote server details it gives me the error "The user name or password is not valid." this is either from the CLI of GUI.

I know the user name and password are correct as I have another job running on the CDR Management page using the same server details and this login works perfectly and backups are working as well.

I've tried a few tests from the CLI:

admin:utils network connectivity xxx.xxx.xxx.xxx

"Test failed with 10: Unknown hostname"

admin:utils network traceroute xxx.xxx.xxx.xxx

one hope with the FQDN and IP

admin:utils network connectivity xxx.xxx.xxx.xxx 22

"Connection to xxx.xxx.xxx.xxx 22 port [tcp/ssh] succeeded!"

admin:utils network ping xxx.xxx.xxx.xxx

4 packets transmitted, 4 received, 0% packet loss, time 3002ms
rtt min/avg/max/mdev = 0.362/0.643/0.844/0.180 ms

I'm at a loss on what to do here.

Any advice would be very helpful.

Re: SFTP - The user name or password is not valid.

Nithin Eluvathingal — Sun, 26 Jul 2020 05:30:26 GMT

so you are using the same SFTP server build for CDR for copying the firmware. which protocol does CDR use, normally most of the third party software use ftp and what option you selected on install/upgrade page, FTP or SFTP?.

Below is a free software which we use for firmware upgrade's. steps mentioned below. you can have a try.

Re: SFTP - The user name or password is not valid.

Roger Kallberg — Sun, 26 Jul 2020 07:40:52 GMT

Have you verified your credentials with a SFTP client, like FileZilla or any other preferred software? Test with both protocols, SFTP and FTP, if you’re server software supports it.

Re: SFTP - The user name or password is not valid.

Maren Mahoney — Mon, 27 Jul 2020 15:50:39 GMT

Is it possible that it is a folder-level permissions issue on the storage system? What I mean is, if you are transferring CDRs to a storage area you would need to give the folder in which the CDRs are being stored read/write permissions for the credentials you are using. I would assume that the upgrade file you have on the storage system is in a different folder than where you store CDRs. Do the credentials you are using have permissions to that folder?

Maren

Re: SFTP - The user name or password is not valid.

Jonathan Schulenberg — Wed, 29 Jul 2020 12:04:40 GMT

What are you using as an SFTP server? There are only three supported options: OpenSSH, CYGWIN (ie OpenSSH on Windows), or TitanFTP.
FreeFTPd has a long-standing issue with files larger, I believe, than a gigabyte. CDR will be small CSV files but firmware - especially a full device pack or video endpoint models - can easily exceed that.

Re: SFTP - The user name or password is not valid.

Roger Kallberg — Wed, 29 Jul 2020 19:41:02 GMT

We’re using SolarWind SFTP server, it never given us any problems ever, even if it’s not on the list of “supported” list of SFTP server softwares.

Re: SFTP - The user name or password is not valid.

yossid001 — Wed, 26 Aug 2020 18:26:36 GMT

i have the same issue (after upgrade to 11.5.1.18900-97) , do you find solution to this problem ?

thanks

Yossi

Re: SFTP - The user name or password is not valid.

Oliver Holton — Wed, 26 Aug 2020 22:13:05 GMT

Hi Nithin,

Thanks for the advice. It ended up looking like a windows firewall blocking SFTP, which I don't have access to change. But now someone else is having the issue it makes me think it might not have been and maybe a bug with the latest version.

I was using Solarwinds SFTP and tried freeFTPd with just FTP enabled and that did the job.

Thanks Again

Re: SFTP - The user name or password is not valid.

Hobbitstrong10 — Fri, 28 Aug 2020 14:03:47 GMT

I also just discovered this same issue on build 11.5.1.18900-97. I've used FreeFTPd for years with no issue to update software on cucm and now it won't let me use SFTP. Must be a bug.

Re: SFTP - The user name or password is not valid.

Adam Pawlowski — Fri, 28 Aug 2020 14:05:52 GMT

This is the error message it gives you when there is an issue with ciphers or actually making the connection to the far end. If you're running in FIPS mode or you're using some ancient daemon on the other end then this can happen when things don't line up.

Re: SFTP - The user name or password is not valid.

krizvite — Mon, 31 Aug 2020 11:53:20 GMT

We had the same issue with freeftpd after upgrade to 11.5su8. SolarWinds works fine even in the 11.5SU8 version

Re: SFTP - The user name or password is not valid.

Nithin Eluvathingal — Mon, 31 Aug 2020 13:35:59 GMT

FreeFtp is not a Cisco recommended. But it works in most cases.

Globalscape, Cygwin, Open SSH and Titan are tested and recommended.

Re: SFTP - The user name or password is not valid.

Pascal Douce — Sat, 15 Apr 2023 16:45:44 GMT

Hello Oliver,

Faced the same issue. The fix was to use Titan FTP Enterprise. Even the trial version works fine.

I've a attached a guide I made that explains how to setup Titan FTP.

Hope it helps you and others that faced the issue.

Regards,

Pascal

Re: SFTP - The user name or password is not valid.

pma1995 — Fri, 04 Aug 2023 18:36:45 GMT

I ran into a similar error when trying to SFTP install a cop file onto IM&P version 11.5 from PCD version 14. The fix was to install the cop file using PCD version 11.5.