topic Re: Cisco Collaboration Trace Translator X in Collaboration Applications

Cisco Collaboration Trace Translator X

Farru — Tue, 06 Nov 2018 22:47:40 GMT

Hi,

I'm having issue opening a syslog file or folder which i downloaded from RTMT as a collect files in transator X. I am keep getting an error “No known messages found in abc. Is this a file from supported platform and is appropriate trace level enabled?”

can anyone please help me with this issue.

TIA

Re: Cisco Collaboration Trace Translator X

vhilario — Wed, 07 Nov 2018 18:27:07 GMT

Hi, Did you unzipped the files first?

Re: Cisco Collaboration Trace Translator X

vhilario — Wed, 07 Nov 2018 18:29:22 GMT

I will leave you some links that might help you.

https://community.cisco.com/t5/collaboration-voice-and-video/loading-trace-files-into-translatorx/ta-p/3165138

https://community.cisco.com/t5/collaboration-voice-and-video/trace-reading-with-translatorx/ta-p/3165178

HTH

Re: Cisco Collaboration Trace Translator X

Farru — Thu, 08 Nov 2018 17:37:43 GMT

Yes I did unzipped the files first. I tried to open files individually and folder but in both cases getting the same error.

Re: Cisco Collaboration Trace Translator X

Farru — Thu, 08 Nov 2018 17:38:19 GMT

thank you for the links I'm looking into it.

Re: Cisco Collaboration Trace Translator X

chuck47172 — Fri, 28 Aug 2020 20:40:54 GMT

I know this is an old post but I ran into the same issue today and was getting frustrated that I couldn't find an answer online. After looking at this closer, I discovered the issue was with the trace file itself. On the particular node that I was pulling traces from, I found the trace filter setting configuration on Call Manager was set for an "error" debug trace level rather than "detailed" level. One I changed that, all works like a champ. Go to the Trace Configuration settings in Unified CM Serviceability and set the Cisco CallManager service to DETAILED on all nodes in the cluster. Easy Peasy!