https://community.cisco.com/t5/collaboration-applications/cisco-jabber-contact-list-not-synchronizing-for-certain-users/m-p/4145130#M43898 <P>Hello, some users have reported that their entire contact list was wiped, I've verified that the contacts are still present on the IM&amp;P Server (by exporting the contacts from those specific users). Since the contacts are still present in the server, the issue seems to be with the synchronization for those users. I've tried tried exporting and reuploading the contact list for those users to try to force a synchronization but that hasn't worked, I did another small test by exporting those contacts, changing the userid to a test user I have, and importing them again, and that test worked, all the contacts were present on my test user.</P> Wed, 02 Sep 2020 13:48:59 GMT lnacional 2020-09-02T13:48:59Z https://community.cisco.com/t5/collaboration-applications/cisco-jabber-contact-list-not-synchronizing-for-certain-users/m-p/4145130#M43898 <P>Hello, some users have reported that their entire contact list was wiped, I've verified that the contacts are still present on the IM&amp;P Server (by exporting the contacts from those specific users). Since the contacts are still present in the server, the issue seems to be with the synchronization for those users. I've tried tried exporting and reuploading the contact list for those users to try to force a synchronization but that hasn't worked, I did another small test by exporting those contacts, changing the userid to a test user I have, and importing them again, and that test worked, all the contacts were present on my test user.</P> Wed, 02 Sep 2020 13:48:59 GMT https://community.cisco.com/t5/collaboration-applications/cisco-jabber-contact-list-not-synchronizing-for-certain-users/m-p/4145130#M43898 lnacional 2020-09-02T13:48:59Z https://community.cisco.com/t5/collaboration-applications/cisco-jabber-contact-list-not-synchronizing-for-certain-users/m-p/4386992#M45504 <P>Hi Inacional,</P> <P>&nbsp;</P> <P>Given the described behaviour, I would suggest unchecking the Home Cluster checkbox for the affected user(s), save the end-user and then re-check the&nbsp;Home Cluster checkbox, save again.</P> <P>Then, reset the Jabber and re-login.</P> <P>&nbsp;</P> Wed, 14 Apr 2021 17:59:13 GMT https://community.cisco.com/t5/collaboration-applications/cisco-jabber-contact-list-not-synchronizing-for-certain-users/m-p/4386992#M45504 Miguel E Castillo Torres 2021-04-14T17:59:13Z