topic Re: IP Phone presence issue in Collaboration Applications

IP Phone presence issue

sofiane__ — Wed, 09 Sep 2020 14:23:11 GMT

Hi all,

I have CUCM v12.5 CUCM IM. All jabber clients work fine, UDS directory also works fine, but ip phone presence doesn’t work. ip phone status always displays gray led as it is disconnected (see attachment).

On CUCM I already:

Associated each ip phone with its user in phone page configuration
Associated each user with its ip phone, enabled user for Unified CM IM and Presence, and configured UC Service Profile in user page configuration
Added users to access control groups (Standard CTI Enabled, Standard CTI Allow Control of All Devices)

On CUCM IM and Presence I already:

Configured Presence > Settings > Standard Configuration (Publisher sip trunk)
Presence > Gateways (my CUCM)
Presence > Routing > Settings

What could be missed in my configuration ? thank you in advance

Re: IP Phone presence issue

Leonardo Santana — Thu, 10 Sep 2020 12:37:00 GMT

Hi,

Do you have the subscribe CSS configured?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_0100100.html

Regards

Leonardo Santana

Re: IP Phone presence issue

sofiane__ — Thu, 10 Sep 2020 13:55:00 GMT

Hi Leonardo,

Thank you for the replay. Yes subscribe CSS is configured for ip phones.

Regards,

Sofiane

Re: IP Phone presence issue

Jaime Valencia — Thu, 10 Sep 2020 15:13:58 GMT

The subscribe CSS you're interested if you expect to see phone status in Jabber is not the CSS on the phones, but on the SIP trunk.

Also, seeing it grey is the expected status, it will never show up as green. You only see it grey, or it should change to yellow and on a call if you go off-hook/make or receive a call.

Re: IP Phone presence issue

sofiane__ — Thu, 10 Sep 2020 15:52:40 GMT

Hi Jaime,

Thanks a lot, I just checked that it becomes yellow when the phone go off-hook or make a call. But, what is the meaning of presence in this case if the phone show the same status (grey) in both registered and unregistered cases?

Regards,

Sofiane

Re: IP Phone presence issue

Jaime Valencia — Thu, 10 Sep 2020 16:03:50 GMT

It only shows the active state of the phone, that's how it works. If it shows yellow when you go off-hook, then it's working as expected.

Re: IP Phone presence issue

sofiane__ — Thu, 10 Sep 2020 16:10:30 GMT

Ok. Thanks a lot.

Can I ask an other quick question or must I create a new post ?

Regards,

Sofiane

Re: IP Phone presence issue

Jaime Valencia — Thu, 10 Sep 2020 16:42:31 GMT

If it's on the same topic as this post, you can continue here, if it's another topic, it needs a new post.