topic Re: cisco CUE software install in Collaboration Applications

cisco CUE software install

Mohammed18319 — Mon, 21 Sep 2020 02:41:07 GMT

i have recently purchase ISM-SRE-300-K9 to be installed on CISCO2921 router for AA call handling.

CUE application is not installed on the module.

i have downloaded the cue-vm-k9.SPA.sme.8.6.9.zip and filezilla FTP server.

problem is everytime i try to install the software the system is giving an error 550 file not found on FTP server.

i have tried using different files but everytime i am getting the same error.

Re: cisco CUE software install

Nithin Eluvathingal — Mon, 21 Sep 2020 05:06:57 GMT

You are using VM version and below mentioned are the supported hardware.

For ISM.

go through below compatibility guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html

Re: cisco CUE software install

Mohammed18319 — Mon, 21 Sep 2020 05:51:42 GMT

i am using the correct version 8.6.9 which is compatible with ISM-SRE-300-K9.

Re: cisco CUE software install

Nithin Eluvathingal — Mon, 21 Sep 2020 16:08:03 GMT

I got confused with the name. Which FTP application are you using.

since your error is file not found.use FileZilla client and connect to the FTP server see if the files are available or not.

Re: cisco CUE software install

Mohammed18319 — Tue, 22 Sep 2020 07:59:07 GMT

i was able to figure out the issue it was related to the file path.

now the problem is when i am trying to install the file cue-vm-k9.ise.8.6.9.pkg the modules adds pkg.install.sre to the file name.

this file is not there in the zip package which i have downloaded from cisco website.

Router#$url ftp://admin:admin@192.168.100.12/cue-vm-k9.ise.8.6.9.pkg
Proceed with installation? [no]: y
%Error: Couldn't open ftp://*****:*****@192.168.100.12/cue-vm-k9.ise.8.6.9.pkg.install.sre

Re: cisco CUE software install

Nithin Eluvathingal — Tue, 22 Sep 2020 16:58:43 GMT

Download the Cisco Unity Express software files,, one zip file and one language package file for each language
Extract the five core files from the zip file.
Copy the extracted files and the language package file(s) to the FTP server.

Follow the Guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_5/install/install85/upgrade.html

Configure ISM module.

interface ISM0/0

ip unnumbered GigabitEthernet0/0.20

service-module ip address 161.163.30.133 255.255.255.128

!Application: CUE Running on ISM

service-module ip default-gateway 161.163.30.131

ip route 161.163.30.133 255.255.255.255 ISM0/0

Installing Unity Express Version 8.5

service-module ism 0/0 install url ftp://cisco:Cisco123@161.163.218.113/ cue-vm-k9.sme.8.5.1.pkg

Proceed with installation? [no]: yes

Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !

[OK - 22313/4096 bytes]

Following languages are available for installation.

# SKU Language Code Language Name

------------------------------------------------------------

1 ITA it_IT CUE Voicemail Italian

2 ESP es_ES CUE Voicemail European Spanish

3 ENU en_US CUE Voicemail US English

4 FRA fr_FR CUE Voicemail European French

5 ESO es_CO CUE Voicemail Latin American Spanish

6 ESM es_MX CUE Voicemail Mexican Spanish

7 ARA ar_SA CUE Voicemail Arabic

8 NLD nl_NL CUE Voicemail Dutch

9 SVE sv_SE CUE Voicemail Swedish

10 NOR no_NO CUE Voicemail Norwegian

11 FRC fr_CA CUE Voicemail Canadian French

12 PTG pt_PT CUE Voicemail Portuguese

13 TUR tr_TR CUE Voicemail Turkish

14 HUN hu_HU CUE Voicemail Hungarian

15 ENG en_GB CUE Voicemail UK English

16 DEU de_DE CUE Voicemail German

17 DAN da_DK CUE Voicemail Danish

18 PTB pt_BR CUE Voicemail Brazilian Portuguese

19 KOR ko_KR CUE Voicemail Korean

20 CHS zh_CN CUE Voicemail Mandarin Chinese

21 JPN ja_JP CUE Voicemail Japanese

22 RUS ru_RU CUE Voicemail Russian

23 HBR iw_IL CUE Voicemail Hebrew

Re: cisco CUE software install

Mohammed18319 — Thu, 08 Oct 2020 10:40:17 GMT

thanks for all the help man.