topic Re: Cisco Spark in Collaboration Applications

Cisco Spark

javedchauhan — Mon, 18 Mar 2019 02:21:36 GMT

As an admin, when I try to provision an account for one of the users, I get the following error:

[Email] cannot be added. The user already exists in a different organization. TrackingID: ATLAS_23cb44f8-6cff-95dc-e098-ab0e1e04b176_4

The user says he doesn't have an existing account. I have the option to convert unlicensed users(users who had existing Spark accounts) to licensed but his email doesn't show in the list of unlicensed users.

This is the only user account I'm having issues with. I've provisioned tens of other accounts with out any issues.

Re: Cisco Spark

Marcelo Morais — Thu, 22 Feb 2018 22:25:09 GMT

Hi @javedchauhan

check the link: Convert Unlicensed Cisco Spark Users.

Ask the user to access the Cisco Spark Web Page > SignIn > Login > enter the user's email > select the link Forgot Password? ... to double check if the user has no Spark Account.

Hope this helps !!!

Marcelo Morais

Re: Cisco Spark

Patrick Sparkman — Fri, 23 Feb 2018 07:56:20 GMT

Contact support, they should be able to lookup the email and with the user's permission, delete their account from the database. Not the same issue as you, but I had a user with a 30 day trial account that prevented me from making a change to our organization in Spark and they were able to remove the trial account for me with the user's permission.