topic Re: CallManager 12.5, remove the 9./preDot requirement to make calls in Collaboration Applications

CallManager 12.5, remove the 9./preDot requirement to make calls

Ryantek — Mon, 04 Jan 2021 19:10:09 GMT

Since the FCC has made us remove the requirement of dialing 9 for an outside line when calling 911, we want to remove it all together. My issue is now when we dial a local extension, we are subject to the 15 second interdigit timeout. These are my route patterns:

Local Calls: [2-9]XX[2-9]XXXXXX

Long Distance: 1[2-9]XX[2-9]XXXXXX

Our office extensions are 5800-5950 which of course match these route patterns. I have dialing 911 set for urgent priority which should resolve that but can I do anything to get rid of dialing 9 first?

Re: CallManager 12.5, remove the 9./preDot requirement to make calls

Roger Kallberg — Mon, 04 Jan 2021 19:52:25 GMT

Simply put no.

Re: CallManager 12.5, remove the 9./preDot requirement to make calls

Ryantek — Mon, 04 Jan 2021 20:24:20 GMT

I kind of figured that, but would route filters help?

Re: CallManager 12.5, remove the 9./preDot requirement to make calls

Roger Kallberg — Mon, 04 Jan 2021 21:08:04 GMT

Same answer.

Re: CallManager 12.5, remove the 9./preDot requirement to make calls

Nithin Eluvathingal — Tue, 05 Jan 2021 02:42:16 GMT

Thats the only option you have.

I would recommend not to use internal extension which match with outside dial plan. if not possible separate the internal and external calls by an extra digit like 9 or 0.