topic Re: Incorrect time in Device Report (CDR) in Collaboration Applications

Incorrect time in Device Report (CDR)

Sgj — Fri, 15 Jan 2021 09:11:26 GMT

Hello,

I found the incorrect time in my reporting call

Step where I get the report,

Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > Device Reports > Route Patterns/Hunt Pilots > Hunt Pilot Detail

I already restart the service Cisco CDR Repository Manager, Cisco CDR Agent, Cisco CAR Scheduler, and Cisco SOAP - CallRecord Service, but there still no effect.

Does anyone know what happens with this?

Thanks in Advanced

Re: Incorrect time in Device Report (CDR)

Nithin Eluvathingal — Fri, 15 Jan 2021 10:30:17 GMT

Is your system time correct ?

Re: Incorrect time in Device Report (CDR)

Sgj — Fri, 15 Jan 2021 10:39:17 GMT

Yes, the system time is correct.
But the report doesn't match the time with the system or CUCM in CLI

Re: Incorrect time in Device Report (CDR)

Vaijanath Sonvane — Tue, 19 Jan 2021 15:24:05 GMT

Hi,

The time shown in CDR reports is in UTC timezone. You need to convert it to your local timezone.

Re: Incorrect time in Device Report (CDR)

Sgj — Sat, 27 Feb 2021 19:04:49 GMT

Hi,

Yes, I convert it manually in Excel

Thanks in advanced