topic Re: Jabber user usage report in Collaboration Applications

Jabber user usage report

mytian — Wed, 13 May 2020 00:22:43 GMT

Hello Community.

I know this topic has come up many times with the need for reporting to demonstrate jabber adoption.
I can see RTMT can show "Current connect Jabber Clients", but you would have to keep RTMT running 24x7 to see the long term trend.

I have heard “Cisco Prime Collaboration 11.0 Assurance and Analytics" probably has the ability to do analytics and generating some kind of usage report, but haven't tried.

Has anyone used it before, and confirm if it's capable to do so? Can you share a screenshot of the report?
And is there any third party tools can do this long term Jabber Clients usage reporting?

Thanks in advance to any feedback.

Re: Jabber user usage report

Roger Kallberg — Wed, 13 May 2020 13:00:56 GMT

If you are using Cisco Control Hub it has the ability to collect what you ask for. It would require you to add configuration in the Jabber configuration XML file to turn on collection of analytics data.

Re: Jabber user usage report

mytian — Thu, 14 May 2020 23:40:50 GMT

Hi Roger,

thanks for your reply.

We are using Jabber on Premise, and I do have control hub, but would control hub be able to pull Jabber info and generate report since we are on premise?

If modify the Jabber config XML can do this, that's great. Was their any document shows this?

I was looking at this https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_6/cjab_b_cloud-and-hybrid-deployments-cisco-jabber-12-6/cjab_b_cloud-and-hybrid-deployments-cisco-jabber-12-6_chapter_01011.html but it's not what I was looking for.

Regards,

Sam

Re: Jabber user usage report

Roger Kallberg — Thu, 28 May 2020 06:52:21 GMT

Yes it works for on-prem deployment, we have this enabled since a few weeks and it presents data for usage in Control Hub. You need to add this to you configuration, in the xml file or if you'r like us on 12.x you can use the configuration in the webUI for it.

To find your OrgID you do this.

Re: Jabber user usage report

Adam Pawlowski — Fri, 15 May 2020 22:36:26 GMT

Note that this is somewhat easier than trying to collect stats from IMP (you can use the collaboration solutions analyzer for this) combined with parsing registrations from syslogs and that, however

The device has to send a message or make a call to be counted. A device that is used counts as an "active user" it doesn't tether to a user ID. If you use mobile and desktop you're two users.

It gives some ballpark which is somewhat easier than the other tools.

Re: Jabber user usage report

mytian — Thu, 28 May 2020 05:32:02 GMT

Hi Roger,

Thanks for your information, it is definitely an improvement from Cisco in this field.

I have tested with a couple of college's XML before completely roll out to all my users.

It proves to be working.

Tips to other users. Copy the "Organisation ID" instead of "Company Name". I fall into that trap, and TAC was able to help me figured it out.

Thanks

Sam

Re: Jabber user usage report

Roger Kallberg — Thu, 28 May 2020 06:54:16 GMT

Glad you got it to work @mytian

You made me uncertain about what I wrote with your note about using company name instead of organization id, so I went back to check what I wrote. I did write OrgID and showed where to retrieve it in control hub, although masked out for obvious reason. Sorry for causing any issues for you on this if there was any misleading/obscured information given. To make it clearer I updated the picture for Control Hub to highlight what to copy.

Re: Jabber user usage report

nmonreal — Tue, 25 Aug 2020 16:37:40 GMT

This was very informative. I have a client that has perpetual licensing for their on-prem solution - so they don't exist in Control Hub. We do have Control Hub for our internal system and a number of other clients. Is there any way to pull this data into Control Hub even though they aren't under our Control Hub "umbrella?"

Re: Jabber user usage report

Quincy Christiansen — Fri, 04 Sep 2020 20:03:31 GMT

@Roger Kallberg We have an org with 20k or so users and like what we have seen from a test group. Any clue if sending the Jabber data to the Control Hub invokes any additional change? Thanks

Re: Jabber user usage report

Roger Kallberg — Sat, 05 Sep 2020 07:00:56 GMT

We’re similar in size as you and AFAIK there are no additional changes needed. We’re on 12.5 of CM so we used the new central configuration for Jabber XML file to push this to the clients. It makes life so much easier than the old last century way of doing it with an actual file and restart of TFTP service.

Re: Jabber user usage report

Vinod.s — Sat, 05 Sep 2020 15:34:26 GMT

Hi Roger,

How connectivity will take place in between on prem and cloud control hub...Do we need any port open for this...

Re: Jabber user usage report

Roger Kallberg — Sun, 06 Sep 2020 07:14:17 GMT

Not entirely sure about this as we use a proxy service for our clients web access, but very likely it would be encrypted communication over a web service port. If I would guess I would say port 443.

Re: Jabber user usage report

Quincy Christiansen — Tue, 08 Sep 2020 13:43:07 GMT

Thanks @Roger Kallberg, Any additional costs to send the data to the Control Hub?

Re: Jabber user usage report

Roger Kallberg — Tue, 08 Sep 2020 14:06:30 GMT

Not that I'm aware off. But I'm not the best source of truth for licensing and costs as that's outside of my interest area.

Re: Jabber user usage report

Vinod.s — Mon, 14 Sep 2020 11:59:24 GMT

Hello Roger,

From where i can get jabber usage report .

Control hub >> Analytics >> and then which option needs to select ?

Re: Jabber user usage report

Roger Kallberg — Mon, 14 Sep 2020 12:16:05 GMT

Never really used it myself. I'm not a statistics or number type of person. This screen shot is from out internal deployment document for this.

I trust you'd be able to find it with this.

Re: Jabber user usage report

Vinod.s — Tue, 29 Sep 2020 09:25:58 GMT

Hi Roger,

Apologies for late response, Now i can see jabber tab in analytics but how management can trust this data ?

I guess this doesn't provide complete information like Active user details or Call details which made from jabber .

Regards

Vinod

Re: Jabber user usage report

Ashish Patel — Tue, 29 Sep 2020 11:40:26 GMT

https://help.webex.com/en-us/n45okcs/What-s-New-in-Cisco-Webex-Analytics-and-Troubleshooting

Re: Jabber user usage report

Adam Pawlowski — Tue, 29 Sep 2020 12:15:26 GMT

My layman's understanding of it, is that Cisco collects (and has for quite some time) telemetry data from Jabber clients that don't have telemetry disabled. It collects only anonymous nuggets, but one of the keys is the telemetry ID. I believe the prior guideline on configuring it was to use something like "com.yourcompany" , probably because it helped sort the data. It now uses the org ID for your org in control hub to show you the data.
Cisco made a good effort to show that this data is either anonymized or sufficiently grey that it doesn't need to be. When the client takes an action (send a message, make a call) it sends a beacon and that's all you get.
For further details you'd need some other solution such as a CDR reporting tool, or something that polls and monitors registration state of the device to either the UCM (easier) or IMP (not at all fun). On the latter part I'm not sure that Teams or TMM buys you any thing regarding number of IM users if they aren't doing anything with the client.
Give the data 24-48 hours to parse out, then it should be relatively accurate as long as you understand it's active clients, and a counter of actions taken by these clients. User X can make a call from CSF and send 5 messages from a TAB and it's 1 call , 5 messages , and 2 clients .
Adam

Re: Jabber user usage report

Kathy N. — Thu, 01 Oct 2020 00:00:42 GMT

We would like to enable this in our system also but I am not familiar with the process to use the Jabber Config xml file or where to change this in the webUI. We are on 12.5 so would prefer to use the WebUI to make the changes. The Cisco What's New from January 2020 also mentions that this has to be enabled in CM first but didn't see instructions there either. https://help.webex.com/en-us/n45okcs/What-s-New-in-Cisco-Webex-Analytics-and-Troubleshooting

Can someone post the instructions for making the changes in the WebUI to enable this?

Thank you,