topic Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license in Collaboration Applications

CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

tsauer — Sun, 23 Feb 2020 03:45:46 GMT

I have a 12.5 Unity connection registered to a SMART satellite.

The satellite is synchronized with Cisco.

I have 20 available Enhanced Messaging licenses.

When I add a standard User with mailbox, the system shows that I am not in compliance.

From Licensing satellite:

License Purchased In Use Balance Alerts

Basic Messaging (12.x) 0 3 -3 Insufficient Licenses

Enhanced Messaging (12.x) 20 0 20

I have a similar situation with phone licenses. I only have CUWL licenses. When I add a single phone, the system uses a CUWL license instead of the unavailable Enhanced license.

Is the behavior of messaging licenses different that phone licenses? I understood them to be the same. You can steal from a higher license tier.

Thanks in advance

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

xromelmx — Sat, 20 Feb 2021 14:35:17 GMT

Hello,

Did you ever figure this issue out. I literally have the exact same issue

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Nithin Eluvathingal — Fri, 26 Feb 2021 13:58:43 GMT

Are you using License Reservation ? If you are using license reservation, license will not be borrowed from upper tier.

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Vinod.s — Mon, 22 Feb 2021 08:28:11 GMT

Might be this will resolve your query .

https://community.cisco.com/t5/unified-communications/why-basic-message-license-not-using-enhanced-license/td-p/3298916

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Roger Kallberg — Mon, 22 Feb 2021 10:36:45 GMT

It should defensively be able to borrow from the upper tier. We do that on our systems, see below screenshot from a pre-production system.

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Gregory Brunn — Fri, 26 Feb 2021 14:49:27 GMT

There is a bug on this for CUCM licenses

Cisco Smart licensing satellite cannot borrow license from higher level
CSCvh16069

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Jaime Valencia — Fri, 26 Feb 2021 14:12:11 GMT

Gregory, please do not post the bug information aside from the bug ID and the bug name, you need to be logged in with a CCO account in order to see that information and by posting it, you're bypassing that.

Re: CUC SMART Licensing Basic messaging will not use available Enhanced messaging license

Gregory Brunn — Fri, 26 Feb 2021 15:01:09 GMT

Thanks Java Just trying to help out. The information is not a private cisco bug.

Restricted the information more. Think it should probably be in CUCM/ CUC guides the move to smart licensing has been a pain.

I don't see it being public knowledge a bad thing in anyway.

Ping me directly if you have a document that discuss not dissemination information on the bug portal publicly anywhere.