topic Re: Jabber in Collaboration Applications

Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 09:04:13 GMT

jabber (android and windows) end user stop working , we followed all steps until the DNS services configuration part, everything is configured as cisco recommend .

IM work but telephony service no , on Wireshark there exchange between CUCM (publisher and sub) and they ask for password , but no success ,can you help please

Re: Jabber

Nithin Eluvathingal — Wed, 05 May 2021 09:19:24 GMT

is it over MRA or internally ?

if MRA take logs from Expressway and both Jabber Run it on CSA Tool. You will get more information about what happens with the phone service. What about your expressway certificates ? is it asper the requirement. What type of deployment is this dual nic or single nic? dual domain or single domain ?

if Internally not working, take logs from Jabber and use it on CSA tool.

You can access the CSA tool from below link.

https://cway.cisco.com/csa/

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 09:24:38 GMT

no internally ,

Re: Jabber

Nithin Eluvathingal — Wed, 05 May 2021 09:40:07 GMT

This user have CSF or TCT or BOT devices configured?

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 09:47:31 GMT

BOT , what is TCT ?

Re: Jabber

Nithin Eluvathingal — Wed, 05 May 2021 10:37:34 GMT

TCT Is for Iphone, have you associate the device with the End user ?

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 10:42:38 GMT

yes everything is done , it was working perectly suddenly it stopped for more than 20 users

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 11:53:56 GMT

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Wed, 05 May 2021 11:53:25 GMT

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Thu, 06 May 2021 07:39:21 GMT

can you check your message

Re: Jabber

abdelkader.bouhafs@touatgaz.co — Mon, 10 May 2021 08:34:16 GMT

any support and help , i have record on TAC tool