topic Re: Removing Warning message and auto hangup the call from CUC 12.5 se in Collaboration Applications

Removing Warning message and auto hangup the call from CUC 12.5 server

WajidPurayil54221 — Mon, 02 Aug 2021 11:31:54 GMT

I setup Maximum Message Length under the user message settings up to 5 seconds, and I disabled greetings from user 'standard' settings under greetings menu. when I tried to dial user number and its passing to voicemail extension and can hear the beep tone only. but after 5 seconds I can hear one warning message to " to send this message press #....." . can we can remove this warning message? and need to hangup the call automatically. kindly suggest some configuration changes from CUC side.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Nithin Eluvathingal — Mon, 02 Aug 2021 13:35:34 GMT

AFAIK, thats the default option which you cannot change. To send the message which you recorded, you can hang up the call.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Tue, 03 Aug 2021 12:42:18 GMT

Thank you for the reply,

So you are saying there is no auto hang-up option in unity connection after complete the message content length time?

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Nithin Eluvathingal — Tue, 03 Aug 2021 13:29:14 GMT

By unchecking the below option, you can remove the extra edit option in the last message. But the message "to send this message press # or hangup to discard ... " cannot be removed.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Jaime Valencia — Tue, 03 Aug 2021 18:27:42 GMT

If you don't want a user to leave a message you can play a blank greeting and then set the after greeting action to hang up.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 05:06:48 GMT

Thanks for the reply,

This wont help for this scenario, after message content length we can hear the message taking option. as per my understand this is the default cisco standard behavior cant change in CUC.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 05:07:47 GMT

Hi Nithin,

Thanks for the confirmation.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 07:25:09 GMT

Can we possible to change this message taking option with our own voice recorded or can use any other language?

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 07:36:55 GMT

And one more issue facing like, if the customer voice not detected by system in 3-5 seconds, will message taking option play?

can we extend this time if possible?

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Nithin Eluvathingal — Wed, 04 Aug 2021 07:44:23 GMT

Its the Maximum message length you set, which cannot be expended by the caller.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 07:48:06 GMT

As per the current settings, message content length is 30 seconds. if the voice not detected in 3-5 seconds can hear the message taking option due to voice inactivity.

Is there any option to extend this 3-5 seconds to 10 seconds.

and the message taking option greeting can record with our own voice or can be play in any other language?

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Nithin Eluvathingal — Wed, 04 Aug 2021 07:54:02 GMT

You can have custom rerecorded greeting(Record a new greeting and select My Personal Recording.

By unchecking the below option it wont Play the "Record Your Message at the Tone" Prompt.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

Nithin Eluvathingal — Wed, 04 Aug 2021 08:03:50 GMT

I couldn't find a option to change that 5 second timer, if no voice detected while recording the greeting.

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 08:37:09 GMT

could you advice me where I can search the message taking option greeting in CUC. if we changed our personal greeting also wont help to stop the default message taking option, right?

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 08:39:04 GMT

On the above screenshot I already disabled all greetings, can hear the beep tone while customer connect the voicemail number.

only need to look for the message taking option greeting (press # to send, press 3 rerecord etc....).

Re: Removing Warning message and auto hangup the call from CUC 12.5 se

WajidPurayil54221 — Wed, 04 Aug 2021 08:47:12 GMT

Yes, I am also not able to find the option.

Thanks for the confirmation.