topic Webex Meeting Server Dial In Failure in Collaboration Applications

Webex Meeting Server Dial In Failure

Henry Britz — Sun, 17 Mar 2019 22:21:43 GMT

I've got Webex on site meeting server V1.0 deployed with IRP. The issue that I experience is that I can dial into the audio conference, but as soon as I enter the conference number followed by the # key, it drops the call. This happens when I dial internally as well as through the PSTN. Any ideas out there that what can be wrong?

Thanks

Henry

Webex Meeting Server Dial In Failure

Arun Kumar — Fri, 28 Jun 2013 04:32:29 GMT

Hi Henry,

Seems your CUCM Configuration is missing specailly around SIP trunk/s. Please check below link to confirm the same:

http://www.cisco.com/en/US/docs/collaboration/CWMS/b_planningGuide_chapter_0101.html

Thanks, Arun

Webex Meeting Server Dial In Failure

Henry Britz — Fri, 28 Jun 2013 05:23:36 GMT

Thanks Arun

The trunks seems to be working fine. Webex can dial me back to my internal extension. When I dial into Webex, the system answers. When I type the wrong meeting number, it tells me that the meeting does not exist or did not start yet. When I type the correct meeting number, the audio call terminate immediatly.

Webex Meeting Server Dial In Failure

Arun Kumar — Sat, 29 Jun 2013 22:13:47 GMT

Hi Henry,

This is an issue with trunks only. Let me know what is the system size, are you using TLS or non-TLS and I'll let you know how to configure them correctly. Here issue seems with your REFER trunk (which plays role when doing dial-in, not dial-out).

Thanks, Arun

Webex Meeting Server Dial In Failure

Henry Britz — Sun, 30 Jun 2013 08:39:34 GMT

Arun

I've got a 50 user system with IRP. I use non-TLS.

Regards

Henry

Re: Webex Meeting Server Dial In Failure

Arun Kumar — Sun, 30 Jun 2013 18:14:51 GMT

Hi Henry,

Kindly check attached doc and let us know if any furhter issue.

Thanks, Arun

Re: Webex Meeting Server Dial In Failure

Henry Britz — Mon, 01 Jul 2013 17:15:48 GMT

Arun

Thank you. I will check the configurations and let you know.

Regards

Henry

Arun

I've tried your configuration still the same issue. See attach my configuration.

Regards

Henry

Re: Webex Meeting Server Dial In Failure

j.huizinga — Wed, 18 Sep 2013 14:23:45 GMT

Thanks for the document!

Had some issues with dialing out, this document solved it.

Jan

Re: Webex Meeting Server Dial In Failure

Henry Britz — Wed, 18 Sep 2013 15:01:12 GMT

Pleasure

Webex Meeting Server Dial In Failure

Alexandru Zamfir — Fri, 15 Nov 2013 01:15:12 GMT

Hello,

I am having the exact same problem but cannot find anything wrong with my sip trunks. Henry, Jan what exactly was wrong with yours?

Thanks a lot!

Alex.

Webex Meeting Server Dial In Failure

Alexandru Zamfir — Fri, 15 Nov 2013 18:20:24 GMT

Never mind guys I figure it out. It was my SIP routing pattern partition. After the SIP refer from CWMS the CUCM didn’t found the new sip address because this pattern was in a wrong partition and it was replying with a Notify SIP/2.0 404 Not Found. The SDI logs pointed this out. Simply putting the pattern in the none partition fixed it.

Thanks a lot!

Webex Meeting Server Dial In Failure

Yisong Xu — Tue, 17 Dec 2013 23:59:43 GMT

I also setup lab without IRP, no partition, same issue like this. still not resolve.

any other possible reason?

Webex Meeting Server Dial In Failure

dpetrovi — Wed, 18 Dec 2013 12:57:03 GMT

Hi,

Please, review this guide and ensure everything is configured as per documentation:

http://www.cisco.com/en/US/docs/collaboration/CWMS/1_5/Planning_Guide_chapter_0110.html

If everything is setup as documented, and the appropriate Partitions and CSS are used, this should work without a problem.

-Dejan

Hi ThereI understand this is

Martin Bauer — Mon, 06 Oct 2014 20:44:37 GMT

Hi There

I understand this is an old post but we got the same problem here. We could solve the issue enabling the re-routing field in the Load Balance CUCM Sip Trunk. Just make sure the re-routing CSS has the Partitions you need to reach the destination.

Another trick for us was that in the SIP Pattern we were using the FQDN instead of the IP address.

Now its working fine.

Mártin

I have the same problem...

jjandrade — Tue, 07 Oct 2014 12:58:19 GMT

I have the same problem... last week was working fine.

I have the pattern in a none partition, so dont have re-routing css. i tried specifiying a partition and re-routings css and still the same.

If your system was working

Martin Bauer — Wed, 08 Oct 2014 13:25:42 GMT

If your system was working last week, so something has been changed to not work anymore. You should map what kind of changes has been made in you environment before it stopped to work.

About the CSS, even if your system has no partitions you should use re-routing CSS in load Balance and check if the CSS has the "Directory URI" partition.