topic CER Failed to initialize. Please Restart the CER Admin Service in Collaboration Applications

CER Failed to initialize. Please Restart the CER Admin Service

vivian.le — Tue, 14 Dec 2021 15:11:25 GMT

We have a CER 12.5 cluster where the secondary server opens with the following error:

Failed to initialize. Please Restart the CER Admin Service

com.cisco.e911.util.E911AdminException: Problem in initialising PortLocationManager . Cannot continue ...

We restarted the Cisco Emergency Responder Service but the error is still there. What is the CER Admin Service? I don't see any service in the control center with that name.

Re: CER Failed to initialize. Please Restart the CER Admin Service

netelligent123 — Fri, 18 Feb 2022 11:18:50 GMT

Were you able to fix it?

Re: CER Failed to initialize. Please Restart the CER Admin Service

vivian.le — Fri, 18 Feb 2022 22:46:37 GMT

No one ever replied so we just rebooted the secondary server and it fixed it.

Re: CER Failed to initialize. Please Restart the CER Admin Service

netelligent123 — Tue, 15 Mar 2022 09:09:57 GMT

I had the same problem, It was due to the fqdn issue, I added SUB as fdqn.

I was not able to resolve it by reboot. Then opened a TAC case and here is the action plan that helped me in resolving the issue:

CER subscriber needs to be added using only its hostname. Please execute the following to fix the issue:

Power down the CER Sub, from CLI: utils system shutdown
Delete the Sub from the Pub (System --> Server Settings --> Select Sub --> Click Delete server).
Reboot the Pub.
After the Pub comes back up go to System --> Add Sub using only the host name(without the domain name).
Power on the Sub.