topic Re: Reset Lost Admin Password Cisco Telepresence Virtual Server in Collaboration Applications

Reset Lost Admin Password Cisco Telepresence Virtual Server

joeharb — Tue, 28 Dec 2021 15:13:45 GMT

Does anyone have any information on password recovery for the admin account of a Cisco Telepresence Virtual Machine deployment? I have found information that booting to the ISO could allow for pwrecovery but I can't find anything but OVA's.

Please advise,

Joe

Re: Reset Lost Admin Password Cisco Telepresence Virtual Server

b.winter — Tue, 28 Dec 2021 15:19:56 GMT

I could imagine, that you only need any ISO. Just to "prove", that you have access to the VM-settings and not being a remote attacker, trying to change the password via CLI.

So, I probably just asks you to bind an ISO, click something and then asks you to remove the ISO again.

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Re: Reset Lost Admin Password Cisco Telepresence Virtual Server

joeharb — Wed, 29 Dec 2021 14:40:47 GMT

Thanks for the response...I am still trying to find some type of procedure for password recovery and I am not having much luck...

Does anyone have knowledge of the procedure or a document I could use?

Re: Reset Lost Admin Password Cisco Telepresence Virtual Server

Maren Mahoney — Wed, 05 Jan 2022 16:50:24 GMT

The only way I know to reset the passwords on a TPS VM is the "reset_config" command. It will reset all admin and user passwords, but will also reset the local configuration and keys. If you still have your keys and a relatively recent backup, you should be able to recover. I'd shut and snap before trying it, though.

Maren