topic Re: Understanding jabber logs in Collaboration Applications

Understanding jabber logs

Bharath — Mon, 18 Mar 2019 02:28:15 GMT

Can someone help me with the document to understand Jabber logs to trace a call.

Regards,

Bharath M

Re: Understanding jabber logs

Dennis Mink — Tue, 17 Apr 2018 09:59:25 GMT

Bharath, unfortunately there is no document that provides a detailed insight into what the logs mean, it mainly educated guessing, typically TAC knows what to look for. If you have an issue re, a specific log. throw kt at us and we can help you best effort basis. cheers

Re: Understanding jabber logs

anagia — Tue, 05 Apr 2022 07:30:07 GMT

Hi Bharath,

You can look at this link:

https://www.ciscolive.com/c/dam/r/ciscolive/us/docs/2018/pdf/BRKUCC-3347.pdf

It describes how to read Jabber logs.

Re: Understanding jabber logs

fei he — Thu, 24 Mar 2022 03:46:11 GMT

Hi Bharath

This link is no longer valid. Any other link can download/view this doc?

Fei

Re: Understanding jabber logs

Shalid Kurunnan Chalil — Thu, 24 Mar 2022 08:26:34 GMT

Hi,

I advise you to read SIP RFC for a better understanding of the call flows and it is the same in Jabber. You can also make use of the Cisco collaboration solution analyser to trace a call. Please find the link here for CSA. Collaboration solution analyser

Regards,

Shalid

Re: Understanding jabber logs

Roger Kallberg — Thu, 24 Mar 2022 17:11:38 GMT

Try this link.

Re: Understanding jabber logs

fei he — Mon, 28 Mar 2022 22:00:17 GMT

Thank you Roger. This helps a lot.

Re: Understanding jabber logs

fei he — Mon, 28 Mar 2022 22:00:55 GMT

Shalid, this is very useful tool. Thank you.

Re: Understanding jabber logs

Adam Pawlowski — Mon, 04 Apr 2022 12:51:34 GMT

CSA is a great choice when you have logging from UCM, Expressway, etc or other parts of the solution to combine. It helps to get time stamps and other information up front as a place to begin investigation .