topic Unable to copy files from Cisco voice gateway to FTP server in Collaboration Applications

Unable to copy files from Cisco voice gateway to FTP server

umeshplamthottam — Tue, 06 Dec 2022 04:48:27 GMT

Hi Team,

we have a Cisco router with version Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.5(3)M9, RELEASE SOFTWARE (fc1)

Model - CISCO2921/K9

we are unable to copy file from Flash to FTP server.

When we execute following command, Putty will not showing any output(even no error message) and no further command can be executed on the gateway.

copy flash:filename ftp://username:password@xxx.xxx.xx.xx/

Please help me on this.

Re: Unable to copy files from Cisco voice gateway to FTP server

b.winter — Tue, 06 Dec 2022 10:33:00 GMT

Are you able, to copy files the other way round? So, from FTP to the router?
Have you maybe set the "ip tftp-source interface" to the wrong interface?
If this is possible in your FTP-server: Do you see any connections in the logs or so, when the router tries to connect?

Re: Unable to copy files from Cisco voice gateway to FTP server

Maren Mahoney — Tue, 06 Dec 2022 13:22:37 GMT

Suggestion: Set the username and password for the FTP server in global config, and then use the copy dialog to complete the transaction.

Router1#configure terminal Enter configuration commands, one per line. End with CNTL/Z. Router1(config)#ip ftp username <username> Router1(config)#ip ftp password <password> Router1(config)#end Router1#copy flash:<filename> ftp: <and then use the dialog to complete the transaction>

Maren