topic Re: Cisco Jabber 14.1.1 Greyed out Transfer Button in Collaboration Applications

Cisco Jabber 14.1.1 Greyed out Transfer Button

ethridgt — Fri, 09 Sep 2022 13:37:34 GMT

Hello I am running the Jabber version 14.1.1 and everything was working fine but now we are having issues with the transfer button being greyed out so we are unable to transfer calls

Re: Cisco Jabber 14.1.1 Greyed out Transfer Button

TechLvr — Fri, 09 Sep 2022 18:07:11 GMT

Does this affect all call types or just inbound calls from the carrier?
It might be a MTP issue. In CUCM, go to Media Resources > Media Resource Group, verify that the group used by your Jabber device contains MTP resources.

Also, in CUCM, go to Media Resources > Media Termination Point, and make sure your MTP resources show registered.

Re: Cisco Jabber 14.1.1 Greyed out Transfer Button

b.winter — Mon, 12 Sep 2022 08:51:00 GMT

In the line appearance section in your directory number, which number is set for "Maximum Number of Calls"?

Re: Cisco Jabber 14.1.1 Greyed out Transfer Button

GregoryWenzel34638 — Tue, 13 Dec 2022 19:18:25 GMT

We are upgrading to v14.3, 20ms delay in Jabber responding to callmanager.

Re: Cisco Jabber 14.1.1 Greyed out Transfer Button

GregoryWenzel34638 — Tue, 13 Dec 2022 19:51:54 GMT

Correction 14.1.3