topic Re: Unable to "refused" an incoming call in Collaboration Applications

Unable to "refused" an incoming call

sanjayapanda881 — Tue, 10 Jan 2023 03:45:33 GMT

User reported issue for Jabber client

Unable to "refused" an incoming call. When we push the button "Refused" the incoming call is still there (still ringing)

Advice please

Re: Unable to "refused" an incoming call

b.winter — Tue, 10 Jan 2023 06:57:19 GMT

Have you defined with a voicemail profile, where the call should go to?
You need to specify a destination, where the call is diverted, if you press "refuse". You cannot just "disconnect" the call.

Re: Unable to "refused" an incoming call

Jonathan Schulenberg — Tue, 10 Jan 2023 10:35:04 GMT

I agree that a Call Forward Busy destination would be ideal; however, I’m not sure that’s required. I haven’t tested this recently but would have expected CUCM to send a 486 Busy Here to the origin if all line appearances decline the call. It would be interesting to see CUCM traces of the call, although they probably contain too much PII to post here.