topic Re: Webex meeting keeps disconnecting and reconnecting when presenting in Collaboration Applications

Webex meeting keeps disconnecting and reconnecting when presenting

Vshafiro — Mon, 18 Mar 2019 01:15:45 GMT

Hello all,

I have been having severe connection issues to Webex. As I am hosting a meeting and presenting I get intermittent disconnects to Webex and get an error message that my connection to Webex has been lost. Today I was presenting and got disconnected around five time during a 75 minute call. Webex disconnects for about 10-20 seconds and reconnects. I have to share my screen again as my participants can't see what I am sharing after the disconnect. My network connectivity is fine, I am able to browse online and have wifi connectivity. This happened two weeks ago and today. This is serious as it is impacting my meetings. Any ideas?

Re: Webex meeting keeps disconnecting and reconnecting when presenting

Terris.norton01 — Thu, 05 Aug 2021 18:21:44 GMT

Hi,

WebEx recommends using a LAN connection. If your modem is in your home office, see if you can plug your laptop in using the ethernet cable. WebEx is very Bandwidth intensive. That is why it drops. Also, depending on the service provider, QOS may not be configured. That would give video traffic priority. I hope that helps.

Terri Norton

CCNP

Re: Webex meeting keeps disconnecting and reconnecting when presenting

james mahoney — Tue, 24 Jan 2023 18:32:49 GMT

This started happening to me in the last 1-2 months. Webex was flawless for two and half years prior with no equipment changes.

It starts with the video feed incoming freezing and then the incoming video goes to black, then my camera shuts down and it all comes back in about 15-20 seconds. Have not had any similar issues with other video conferencing platforms. I removed webex and reinstalled, I also upgraded my mac OS to 13.1 from 12.something and it still does this. Hard wire connection to the modem is not an option and has worked fine for a couple of years.

Any suggestions would be appreciated.

Re: Webex meeting keeps disconnecting and reconnecting when presenting

adnan.syed — Thu, 12 Sep 2024 03:03:38 GMT

I am having a same issue with WebEx for the past week and when I check my Internet connection, it is 95Mbps/35Mbps. I have removed and re-installed in my Windows 11 but it still disconnects midway through meetings. I am using a LAN connection and Windows 11.

Re: Webex meeting keeps disconnecting and reconnecting when presenting

james mahoney — Thu, 12 Sep 2024 15:52:00 GMT

The only fix I could come up with was to fish an ethernet cable from one side of my house to the other. I always had what appeared to be a strong signal and speeds in excess of 100 MB/sec. I was lucky enough to be able to make that work, but it was really frustrating.