topic Re: Jabber Phone Service in Collaboration Applications

Jabber Phone Service

kaleemullahbilal1 — Mon, 13 Feb 2023 13:07:09 GMT

Hi All,

My Jabber connection is not showing Phone Service i have tried everything i could do to make it work. Please guide me what could be teh possible reason for this issue.

Attaching the screenshot for reference

Re: Jabber Phone Service

b.winter — Mon, 13 Feb 2023 14:43:15 GMT

Have you configured everything that is needed?
Is there a CSF device configured? Do you have the UC services for configured in your service profile?

Re: Jabber Phone Service

Nithin Eluvathingal — Mon, 13 Feb 2023 15:18:36 GMT

Looks like your CSF Device is missing. If you are not the CUCM admin, reach out to your CUCM administrator.

In Cisco Unified Communications Manager Administration, use the Device > Phone menu path to configure the Cisco Unified Client Services Framework device. Configure CSF and associate with your User ID.

Re: Jabber Phone Service

kaleemullahbilal1 — Tue, 14 Feb 2023 04:12:18 GMT

Yes everyting is connfigured correctly.

Re: Jabber Phone Service

kaleemullahbilal1 — Tue, 14 Feb 2023 04:12:43 GMT

CSF is configured with the user ID

Re: Jabber Phone Service

b.winter — Tue, 14 Feb 2023 06:52:49 GMT

And have also assigned that device to the user? (under the end user --> device association)
You also have configured the UC services, then assigned the UC services to a service profile, then assigned this service profile to the end user?
What about the assigned access control groups in the user?

Re: Jabber Phone Service

Nithin Eluvathingal — Tue, 14 Feb 2023 09:05:12 GMT

you mentioned the CSF is configured with User ID, i assume you mentioned the owner ID on the device.Have you associated this CSF device under end user page ?

Collect the problem report from jabber and that could give you more information. Have you tried sign out and sign again ?

Re: Jabber Phone Service

kaleemullahbilal1 — Tue, 14 Feb 2023 12:40:07 GMT

Thanks Nithin, UCS Service Profile was not selected. After I selected it's Working.

Re: Jabber Phone Service

b.winter — Tue, 14 Feb 2023 12:57:24 GMT

@kaleemullahbilal1 Good that you accepted Nithin's reply as "accepted solution", where he never mentioned what your misconfig was in one of his replies. But I already mentioned it in my first post and a second time in my other answer ...

Re: Jabber Phone Service

kaleemullahbilal1 — Tue, 14 Feb 2023 18:20:20 GMT

Hi Winter,

You rightly said Nithin didn't mention it. But he shared the Screenshot from there I figured out what is missing. since I am new to this, so sometimes find it hard to understand the terminologies. MARKING YOUR SOLUTION AS ACCEPTED