topic Re: Webex Calling CDR in Collaboration Applications

Webex Calling CDR

TDoan — Mon, 24 Apr 2023 09:52:47 GMT

Hi Team,

May I request you to kindly let me know how to get CDR (Call Detail Record) from Webex Calling. Your assistance on this request would be extremely appreciated.

Thank you and look forward to your response.

Regards,

Thuy Doan

Re: Webex Calling CDR

alisha_rascon01 — Thu, 17 Aug 2023 05:59:25 GMT

To obtain Call Detail Records (CDRs) from Webex Calling, you can follow these steps:

Log in to the Cisco Webex Control Hub.
Select "Analytics" from the left-hand menu.
Under "Analytics," select "Call Detail Records."
Use the filters provided to narrow down the search results based on your specific criteria. You can filter by date range, user, location, and more.
Once you have selected your filters, click "Apply."
The CDRs that match your search criteria will be displayed. You can export the data to a CSV file or view it in the Webex Control Hub.

I hope this helps!

Re: Webex Calling CDR

Jonathan Schulenberg — Sat, 29 Apr 2023 03:55:06 GMT

The Webex Calling Detailed Call History API is also an option if you’re attempting to build an automated process.

Re: Webex Calling CDR

TDoan — Mon, 08 May 2023 03:17:50 GMT

Hi Alisha_rascon01,

Thank you for your response.

Do you have another way to full out CDRs automatically?

Thank you.

Regards,

Thuy Doan

Re: Webex Calling CDR

TDoan — Mon, 08 May 2023 03:25:32 GMT

Hi Jonathan,

Thank you for your response.

That is what I am looking for to get CDRs from Webex Calling.

Thank you.

Regards,

Thuy Doan