topic Re: Webex speaker issue - iPhone in Collaboration Applications

Webex speaker issue - iPhone

DFServices — Mon, 17 Jul 2023 18:53:22 GMT

I have a single user, when using webex for phone calls over VOIP, cannot hear customers unless the speakerphone is turned on. I've checked permissions for the app, uninstalled/reinstalled the app, and reset the phone. Has anyone else experienced this problem?

Re: Webex speaker issue - iPhone

Kathy N. — Mon, 17 Jul 2023 20:17:54 GMT

@DFServices, When you reset the phone, did you also reset network connections? It's a little different than the standard reset but will require the user to reconnect all WiFi and bluetooth settings when done. No promises but it's worth a shot.

Re: Webex speaker issue - iPhone

DFServices — Wed, 19 Jul 2023 16:13:54 GMT

Resetting the network settings on the phone did not fix the problem. We also disabled bluetooth and tested with no results.

Re: Webex speaker issue - iPhone

Uwe at work — Fri, 12 Jan 2024 14:25:41 GMT

One of my colleagues also had this problem.
He heared the caller on the hands-free speaker but not on the normal speaker.

We have check all settings of his Webex Profile, the Webex and
iPhone App - Settings and also reinstalled Webex.

It turned out, that he just set the volume to "0" for the Webex-App.

Re: Webex speaker issue - iPhone

alisha_rascon01 — Tue, 30 Jan 2024 08:50:04 GMT

If you are experiencing speaker issues with Webex on an iPhone, here are some specific steps you can take to troubleshoot and potentially resolve the problem:

1. Check Webex App Settings:

- Open the Webex app on the iPhone.
- Go to the app settings, usually represented by a gear icon.
- Check the audio settings within the app to ensure that the speaker is selected as the output device.

2. iOS Settings:

- Go to the iPhone's settings.
- Navigate to "Privacy" and then "Microphone."
- Ensure that the Webex app has permission to access the microphone.

3. Check Mute and Volume:

- During a Webex call, check if the iPhone is on mute. Also, verify that the volume is set to an appropriate level.
- If using headphones, ensure they are properly connected, and the volume is adjusted accordingly.

4. Restart Webex:

- Close the Webex app completely and then reopen it. This can sometimes resolve temporary glitches.

5. Restart iPhone:

- Perform a restart of the iPhone. This can help refresh system settings and resolve minor issues.

6. Update Webex and iOS:

- Make sure both the Webex app and your iPhone's operating system are updated to the latest versions. Compatibility issues may be addressed in updates.

7. Check for App Conflicts:

- Ensure that there are no conflicting apps running in the background that might interfere with the Webex audio. Close unnecessary apps.

8. Test with Another App:

- Try making a call using a different app on the iPhone to see if the issue is specific to Webex or if it's a broader problem with the device's audio.

9. Reinstall Webex:

- Delete the Webex app from the iPhone, restart the device, and then reinstall the app from the App Store.

10. Contact Webex Support:

- If the issue persists, reach out to Webex support for assistance. They may have specific troubleshooting steps or be aware of any known issues.

11. iOS Accessibility Settings:

- Check the iOS accessibility settings, especially if the user relies on accessibility features. Ensure that settings like Mono Audio or other accessibility features are not causing the issue.

12. Hardware Issues:

- If none of the above steps resolve the problem, there may be a hardware issue with the iPhone's speaker. In such cases, it's advisable to contact Apple Support or visit an Apple Store for further assistance.