topic Ask the Expert:Deploying, Configuring and Troubleshooting Cisco in Collaboration Applications

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco WebEx Meetings Server

ciscomoderator — Sun, 17 Mar 2019 22:03:03 GMT

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco WebEx Meetings Server with Cisco expert Srdjan Ciric. Cisco WebEx Meetings Server is a highly secure, fully virtualized, behind-the-firewall conferencing solution that combines audio, video, and web conferencing in a single solution.

Srdjan Ciric is a customer support engineer and team lead in the Conferencing Team at the Cisco Technical Assistance Center in San Jose, California. He is an expert in Cisco Unified MeetingPlace Express, Cisco Unified MeetingPlace, and Cisco WebEx Meetings Server. Ciric has worked as an escalation engineer in the Cisco MeetingPlace business unit since 2010. Prior to Cisco he worked with several ISPs in Serbia deploying IP and VoIP services. He holds a master's degree in electrical engineering from the University of Belgrade as well as CCNA certification.

Remember to use the rating system to let Srdjan know if you have received an adequate response.

Srdjan might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub community discussion forum shortly after the event. This event lasts through March,8 2013. Visit this forum often to view responses to your questions and the questions of other community members.

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

Frank den Haan — Mon, 25 Feb 2013 14:11:20 GMT

Hello,

Is Cisco WebEx Meetings Server able to co-reside with other UC apps on UCS servers, or is it more of a standalone VM residing on UCS hardware, similar to what MeetingPlace 8.5 is like?

If it is presently not able to co-reside with other UC apps, is it on the roadmap?

Thank you,

Frank

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

Srdjan Ciric — Mon, 25 Feb 2013 22:37:56 GMT

Hello Frank,

Thanks for bringing this question.

Currently CWMS system is a standalone but co-residence is on the road map.

Co-residency with vCenter is supported with 50-user and 250-user systems only. Co-residency with Cisco Unified Communications products on the same physical host is not supported.

This is the document where you will find more info

http://www.cisco.com/en/US/docs/collaboration/CWMS/b_System_Requirements.pdf

Thanks Srdjan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

aldred.benedict — Mon, 25 Feb 2013 23:46:57 GMT

Hello Srdjan,

I'm having problem with my CWMS deployment. I intend to use the Media (50 Users Admin) and IRP VM. However, I encountered deployment error 363 as shown in the attachment (the hostname of the IRP VM is supposed to be wirp.kresnasecurities.com, but when the status goes to failed, it changed to null.kresnasecurities.com

I've searched for this error but Cisco's documentation is not clear at all. Let me quote from the troubleshooting guide:

Problem

You receive one of the following two error messages: Auto-Deployment Fails for error.deploy_summary.363 or Auto-Deployment Fails for error.deploy_summary.365.

Possible Cause You cannot deploy to the selected virtual machine.

Solution Select Start Over to restart the deployment.

To be honest, it's not helping at all as It doesn't help me identify the root cause of the problem.

Any ideas?

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

Srdjan Ciric — Tue, 26 Feb 2013 01:59:20 GMT

Hello Aldred,

Sorry to hear that, this is a little bit complex problem (basically need more info) and would sugguest you to contact me directly to open a ticket and work with you to resolve this issue.

On the another hand, those errors are coming from Esxi running on that box where you would like to deploy the IRP.

First thing you can check is Hardware requirements of the Host where IRP will be sitting additionally make sure user used for deploying have all required privileges.

One workaround here would be to redoploy manually.

Please feel to reachout to me and I will open a SR and work with you to resolve this.

Thanks Srdjan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

aldred.benedict — Tue, 26 Feb 2013 02:10:08 GMT

Hello Srdjan,

1. By opening a ticket, do you mean escalating to TAC? And how do I ensure that the person reached is you?

2. The current situation is that I actually placed the Admin Server and vCenter in the same physical machine as a few of the UCM products (CUCM Suscriber and MediaSense Publisher) and IRP in another physical machine which hosts CUCM Publisher, Suscriber, MediaSense Suscriber and Presence, Each server is 1 CPU 8 core with 48GB RAM. The reason is that we do not have anymore server left to install CWMS. When I finished posting the previous question, I read the question asked by Frank in whiich you gave the link for the minimum requirements. I realized that the minimum requirements is not met, because Admin + IRP alone will already consume 40GB. Is that the reason why that error is generated?

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

Srdjan Ciric — Tue, 26 Feb 2013 02:29:05 GMT

Hello Aldred,

I think you ansered your question.

"Co-residency with Cisco Unified Communications products on the same physical host is not supported."

Feel free to reachout to me if you have any other questions.

When opening a ticket put in the case notes that you would like Srdjan Ciric to work on this SR and I ll make sure to take the SR.

Thanks Srdjan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

aldred.benedict — Tue, 26 Feb 2013 02:35:25 GMT

Hello Srdjan,

Thanks for your prompt response. Earlier you mentioned in private message that we can actually work on it by using manual deployment. Seeing that this is the case (co-residency with other UCM VMs), will manual deployment still work?

Thank you

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

Srdjan Ciric — Tue, 26 Feb 2013 02:49:51 GMT

Hello Aldred,

For auto-deployment to work you need 12 vCPU's and you have only 8 vCPU's please look into below document.

http://www.cisco.com/en/US/docs/collaboration/CWMS/b_System_Requirements.pdf

This is answer to you question that is why your auto-deployment fails.

Now, if you want to TEST ( NOT SUPPORTED BY TAC) in the lab you could try Manual deploy and take off reservations before powering them on.

I hope this helps.

Thanks Srdjan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

aldred.benedict — Tue, 26 Feb 2013 04:51:31 GMT

Hello Srdjan,

What do you mean by taking off reservations?

Thank you

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

Srdjan Ciric — Tue, 26 Feb 2013 23:56:38 GMT

Hello Aldred,

Following up on your question.

This is a workaround here for LAB SYSTEMS, but in anyway should not be used in production.

THIS is NOT to supported by CISCO.

Thanks Srdjan

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

mflanigan021 — Thu, 28 Feb 2013 19:35:25 GMT

Hello Sdrjan,

We are looking at installing a CWMS, and are trying to get a feel for the effort involved. We understand that the deployment of the product is pretty simple, the bulk of the effort comes in configuring and administering the services and features. We are looking at a controlled rollout, ultimately to about 3000 users. Are there deployment guidelines, best practices, etc, for CWMS yet? If not, to what extent is Meeting Place and/or Webex SaaS practice relevant?

Thanks for any guidance you can give.

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

Srdjan Ciric — Thu, 28 Feb 2013 21:59:27 GMT

Hello ,

As one of the comments we got from customers/partners deploying the CWMS first feedback was : "It is easy to deploy."

In regards to your questions let me redirect you to CWMS Customer Presentation which has more details.

You can find any other Docs on our CEC Page

http://wwwin.cisco.com/voice/products/conferencing/webex-ms/#sr1=0

If you need any additional assistance from me please feel free to email me.

Thanks Srdjan

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

mflanigan021 — Fri, 01 Mar 2013 05:46:42 GMT

Srdjan,

Thank you for your response. I can't pull up the link - it's a wwwin.cico.com page (trying the same link at www.cisco.com gives me a 404 error). Can you possibly forward the document?

Thanks

Regards,

Mike Flanigan

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

christoph.hable — Tue, 05 Mar 2013 13:36:11 GMT

Hi Srdjan,

When I load the recent OVA of CWMS (1.1.1.9.A) I receive the following requirements which causes confusing:

50 User Admin:

4 vCPU
14GB RAM
2 vNIC
~350GB HDD (several partitions)

50 User IRP:

4vCPU
4GB RAM
2 vNIC
~112GB HDD (several partitions)

These requiremens are completely different to the Ordering Guide / Cisco UC Sizing Tool and the available System requirements, which say (since version 1.1) 24GB RAM for Admin and 12GB RAM for IRP. CPU requirements is now dependent on ESXI version (5.1 needs more CPUs).
HDD requirements depents of course on requirements. If e.g i don't need meeting recording at all, we can say 500GB HDD is more than enough, can't we?
With recent OVA i cannot choose a combination / co-resident for one VM (Admin + IRP)? Do you know how this can be achieved with OVF deployment?
If we have a Micro Installation with max. 5 concurrent sessions, the 50-Port system is extremely oversized. Will there be any change in the future to install it on a VM with smaller footprint?
Can you explain the Manual Deployment with smaller requirements for Testlab/Demo in more detail?
Meetingplace 8.5 is still not EOS, but i think CWMS will be the migration product. Do you know when CWMS will support audio only conferences (w Scheduling)?

Regards,

Christoph

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

francoistetard — Tue, 05 Mar 2013 16:18:05 GMT

Hi Srdjan,

I rencently installed a CWMS whitout any problems but I'm now having problems to configure the NFS share for the storage server. I configured a NFS share on windows 2012 server and it's not working.

I can't find any documentation that explains the way the WMS server is accessing the NFS share (user, right, ...). Could you please help me to find information with this ?

Regards,

Francois

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

Srdjan Ciric — Tue, 05 Mar 2013 16:47:49 GMT

Hello Mike,

Can you try this one?

http://wwwin.cisco.com/voice/products/conferencing/webex-ms

Thanks Srdjan

Ask the Expert:Deploying, Configuring and Troubleshooting Cisco

mflanigan021 — Tue, 05 Mar 2013 16:54:44 GMT

Srdjan,

Thanks, but as a partner, I can't access any wwwin.cisco.com pages. Again, I get a 404 error if I try it as www.cisco.com.

Sorry for the nuisance.

Regards,

Mike Flanigan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

Srdjan Ciric — Wed, 06 Mar 2013 05:00:16 GMT

Hello Francois,

Feel free to open an service request . I'm not aware of a document like that.

What we can do is to find the solution there or provide a workaround with some Linux box.

Feel free to mention my name when opening SR that way engineer working can reach out to me.

Thank Srdjan

Re: Ask the Expert:Deploying, Configuring and Troubleshooting Ci

Srdjan Ciric — Wed, 06 Mar 2013 05:04:38 GMT

Hello Mike,

Sorry for confusion over there.

Feel free to reachout to your account Team to help you get information from there. I m aware of "Golden" document prepared to our partners you should request that from your account Team.

Feel free to reachout to me if further assistance is needed.

Thanks Srdjan