topic Re: Cisco Jabber username or password is not correct in Collaboration Applications

Cisco Jabber username or password is not correct

jmbabcock — Wed, 20 Sep 2023 15:59:04 GMT

Hello, we have LDAP setup and syncing successfully in our CUCM environment. When I try to login to cisco jabber client I am getting the error that the username or password is not correct, I have already verified the following:

username and password

LDAP sync

cisco SRV records

DNS resolution and general communication to AD server

AD server certificates

This is the error I see in jabber

IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - Entry
2023-09-20 10:56:47,177 DEBUG [0x00006180] [s\adapters\imp\components\Login.cpp(128)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - ****************************************************************
2023-09-20 10:56:47,177 INFO [0x00006180] [s\adapters\imp\components\Login.cpp(129)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - OnLoginError: LERR_CUP_AUTH <10>:
2023-09-20 10:56:47,177 DEBUG [0x00006180] [s\adapters\imp\components\Login.cpp(130)] [IMPServices] [CSFUnified::IMPStackCap::Login::OnLoginError] - ****************************************************************
2023-09-20 10:56:47,177 DEBUG [0x00006180] [isteners\LoginEventListenerImpl.cpp(158)] [IMPServices] [CSFUnified::LoginEventListenerImpl::OnLoginCredentialInvalid] - Login Credential Invalid
2023-09-20 10:56:47,177 INFO [0x00006180] [ers\imp\lifecycle\LoginExecutor.cpp(684)] [IMPServices] [CSFUnified::LoginExecutor::OnCredentialInvalid] - Entry
2023-09-20 10:56:47,177 DEBUG [0x00006180] [ers\imp\lifecycle\LoginExecutor.cpp(163)] [IMPServices] [CSFUnified::LoginExecutor::setCredentialsVerified] - crdentials valid: 0 usePrimary 0

Any ideas??

Thanks

Re: Cisco Jabber username or password is not correct

Michalis Papasavva — Thu, 21 Sep 2023 12:50:00 GMT

Hi,

Have you read the below troubleshoot guide?

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber/212471-jabber-login.html

Re: Cisco Jabber username or password is not correct

Nithin Eluvathingal — Thu, 21 Sep 2023 13:15:16 GMT

Check the users who failed to login showing as assinged on IMP.

Re: Cisco Jabber username or password is not correct

jmbabcock — Wed, 04 Oct 2023 13:39:01 GMT

Hello, yes I have read that guide.

Re: Cisco Jabber username or password is not correct

jmbabcock — Wed, 04 Oct 2023 13:39:27 GMT

The user I am testing with is assigned in IMP.

thanks

Re: Cisco Jabber username or password is not correct

Maren Mahoney — Wed, 04 Oct 2023 14:08:23 GMT

In my experience, Jabber is great once it's working. But it is always one tiny thing on one of the nineteen-bajillion places you have to go to configure Jabber that makes it not work. And things like "Login Credential Invalid" is more often an integration or settings issue than it is an actual authentication issue. So, please double-check the following:

Does the CUCM Service Profile have all of the required Services such as IMP?
And is that Service Profile assigned to the user on the End User account?
On the End-User account is the Home Cluster checkbox checked, and if you have IMP the IMP checkbox (but no others)?
What is in your Jabber-Config.XML UC Service?
Does the IMP server have the correct CCMCIP and TFTP configuration?
Is the user the Owner on the CSF Device configuration page, and is device in the Controlled Devices of the user?
Is the DN on the Jabber client listed as the Primary Extension on the End User account?

Basically, double-check the entire config for any setting or checkbox that is not correct. I've taught this topic for years and when my students have to troubleshoot (including seeming authentication issues) these are the things I have them check.

Let us know how it goes.

Maren