topic Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5 in Collaboration Applications

Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Mon, 23 Oct 2023 07:22:10 GMT

Hi,

I already upgraded expressway core and edge from X12.5.3 to X14.2.1, after upgrade we don't have login jabber from internet. CUCM version is 11.5(1)SU3a,

and we uploaded certificate tomcat CUCM Publisher,Subscriber, and CIMP to Expressway Core and Edge
Upload certificate Expressway Core to CUCM Publisher as tomcat-trust dan call- manager trust.

based on link csr https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix-InteractiveHTML.html

recomended version is X14.0.6, is that means CUCM 11.5 is not compatibel with expressway X14.2 ?

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Nithin Eluvathingal — Mon, 23 Oct 2023 07:50:21 GMT

BTW you dont need to upload the CUCM certificate to Expressway E as there is no communication between E and CUCM direct and its all through the Expressway C.

I dont think this as the compatibility, its probably something missing which is required with the latest Expressway versions.

Have you restarted the service mentioned after uploading the certificates on CUCM trust store.

Refer the below guide

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/218018-troubleshoot-expressway-traffic-server-c.html

Also Try the short term solution by apply the workaround as documented to fallback to the previous behavior before X14.2.0. You can perform on this through the CLI on the Expressway-C server nodes with the newly introduced command:

xConfiguration EdgeConfigServer VerifyOriginServer: Off

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

b.winter — Mon, 23 Oct 2023 07:45:51 GMT

If you check the matrix again, then it also says the minimum version is X12.5.
Which means, X14.2 is also supported.

But why didn't you update the Expressway to the latest X14.3.1? I doesn't make any sense to upgrade to an "older" version... Also considering the many security issues, which were fixed in 14.3.1

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Mon, 23 Oct 2023 07:55:43 GMT

Hi Nithin,

Thanks for your response.

yes, after uploaded certif we already restarted service Tomcat,Call manager, dan TFTP.
and try to Readd account CUCM Server dan IMP Server di Expressway.

but it still doesn't solve the problem

Thanks
Regards
Ivandy

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Mon, 23 Oct 2023 08:03:26 GMT

Hi, b.winter,

Thanks for your response.

FYI Beforely we tried upgrade to X.14.3.1. Expressway Core success upgrade, but Expressway Edge failed. the install process was successful but during the rebooting process expressway edge did'nt come up again. and we tried to check console VM, i attached the screenshot. therefore we tried to upgrade to 14.2.1 first and continue to 14.3.1

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Nithin Eluvathingal — Mon, 23 Oct 2023 08:23:17 GMT

If i remember correctly the HA proxy also need to be restarted.

Have you read the link i shared and tried the below

xConfiguration EdgeConfigServer VerifyOriginServer: Off

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Nithin Eluvathingal — Mon, 23 Oct 2023 08:24:34 GMT

From the screenshot shared the server is UP, what you mean by didnt come up. If you click on the console screen you will see the login option. what you see on the screen is normal console messages.

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Mon, 23 Oct 2023 08:32:58 GMT

Hi Nithin,

Thanks for your Response.

Oke i will try it.

Please wait for the next update for me.

Thanks

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Mon, 23 Oct 2023 12:40:13 GMT

Hi Nithin,

I mean after process system upgrade and rebooting expressway edge didn't come up and waited for more than 2 hour tried to ping is RTO, and when checking console VM as attached before and its stuck.

FYI This issue only occurs if upgrade to X.14.3.1, when we upgrade to X.14.2.1 we don't see this logs and expressway edge come up after reboot (estimation 15 minutes).

Currently we tried to resolve issue cannot login jabber from internet after upgrade to X.14.2.1 first with your workaround.

Please wait for the next update.
Thanks for Advice.

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Wed, 01 Nov 2023 03:30:15 GMT

Hi Nithin,

Currently we can login jabber from internet and success call. But instant messaging menu is not function. screenshot i attached

When login from internal(VPN), instant messaging is normal.

is this an issue certificate?

Thanks

Re: Cisco Expressway X14.2 Compatibility with CUCM 11.5

Ivandy Muchlis — Fri, 03 Nov 2023 02:43:44 GMT

Currently we can login jabber from internet. i did readd cucm and cimp server account and restart expressway C.
Thanks for all Advice.