topic Re: Cisco Jabber EOL in Collaboration Applications

Cisco Jabber EOL

cdevkota-sc — Fri, 01 Mar 2024 12:06:55 GMT

We are working deployment of jabber application to all of our users. I see one of the notice about EOL

https://www.cisco.com/c/en/us/products/unified-communications/jabber-windows/eos-eol-notice-listing.html

End-of-Life Announcement for the Cisco Jabber Guest for FLEX subscriptions

We are using Jabber Version 14.2.0.58008 Build 308008 with IMP System version: 12.5.1.16900-3

Do you think we are impacted on this notice?

Thanks!

Re: Cisco Jabber EOL

Steven L — Fri, 01 Mar 2024 12:31:07 GMT

you are not affected by this. the notice is specifically related to jabber guests.

that said there have been rumors and speculation regarding EOL for Cisco jabber in general.

I have not seen any official notice in this regard and have been repeatedly told there are no current plans to EOL Jabber.

Re: Cisco Jabber EOL

cdevkota-sc — Fri, 01 Mar 2024 12:34:41 GMT

Thanks for the confirmation!

Re: Cisco Jabber EOL

Roger Kallberg — Fri, 01 Mar 2024 13:29:19 GMT

The announcement you reference is for Jabber Guest. That’s not the same as regular Jabber. So it doesn’t apply to the use case you outline.

This said I would personally not recommend anyone to deploy Jabber at this time as you can get the same, or even better functionality with Webex. Plus that it requires less on-premises resources and operates much more stable than what Jabber does, or at least did when we were using Jabber.

Re: Cisco Jabber EOL

Jonathan Schulenberg — Sun, 03 Mar 2024 13:38:15 GMT

minor clarification: the Webex app is a viable replacement for Jabber with CUCM/CUC/Expeessway (not IM&P). You’re certainly welcome to consider Webex Calling as a replacement for CUCM - and many customers are doing exactly that - but it’s not a requirement.

I agree with the general sentiment that new deployments should be using the Webex app instead of Jabber at this point.

Re: Cisco Jabber EOL

Roger Kallberg — Sun, 03 Mar 2024 14:26:47 GMT

As the current licensing model is Flex-3 and it includes Meeting and Calling from what I know it would also include messaging and presence. With that IM&P would in my view be applicable with the Webex application. Or am I reading the ordering guide for Flex-3 wrong?

Re: Cisco Jabber EOL

Jonathan Schulenberg — Sun, 03 Mar 2024 15:18:03 GMT

I meant that the Webex app does not support the XMPP-based messaging and presence architecture of the IM&P server. It uses Cisco’s newer cloud infrastructure for that functionality instead - even when leveraging CUCM/CUC/Expressway for calling capabilities. This is a good thing because Cisco specifically designed Webex messaging to address the shortcomings of IM&P. I see them as different generations: IM&P XMPP is from the AOL/YIM/Lync era while Webex messaging is of the iMessage/Slack/MS Teams era; completely different philosophies.

As for Flex 3, only some of the offers under that umbrella include calling and meetings - and only the latest Webex Suite offer is price neutral whether the calling stack is on-prem or cloud. There are calling-only and meeting-only options but all of the variations include the Webex app and messaging, unless the customer admin disables it.

Re: Cisco Jabber EOL

Steven L — Wed, 06 Mar 2024 02:27:34 GMT

there are some cases where the requirements call for a softphone without internet dependencies.

Jabber is still the only supported client for this

Re: Cisco Jabber EOL

collinks2 — Thu, 02 May 2024 16:42:12 GMT

exactly.In a less developed countries, where some companies make use of low speed internet connection ,JABBER becomes paramount

Hello, I deployed Cisco Jabber Guest 11.2.1 in my lab. I was able to download the web addon and the extension for chrome browser. Some days later , i noticed could neither download the web addon or install extension for chrome .

I got this error 404 when i clicked the download button

https://chrome.google.com/webstore/detail/jbglbakaieakcdiaiabbihafndhapfki

the above url was not found

I have tried on different pc but still the same error 404

I decided try on firefox. The download icon didn't load. I checked the mozilla firefox extension and added the plugin.

I searched the chrome extension store for the jabber guest but no success

Has Cisco finally moved to webrtc?

any contribution will be appreciated

Re: Cisco Jabber EOL

Roger Kallberg — Thu, 02 May 2024 17:34:58 GMT

Jabber Guest is past support and is discontinued. For more information see here. https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-windows/jabber-guest-flex-eol.html

Re: Cisco Jabber EOL

collinks2 — Thu, 02 May 2024 17:50:24 GMT

Thanks a lot for the prompt response.Could that be the reason why the
plugin is not found in the chrome. It was found before when I first tested
it. However the plugins are still found in iOS and android stores
It seems Cisco is migrating to instant connect which uses webrtc.

Re: Cisco Jabber EOL

Vict — Wed, 06 Nov 2024 10:18:23 GMT

Can you help me integration document between webexapp and expressway C&E with onprem CUCM.

what license is required on Expressway side in order to get this webexapp working on mobiles

Re: Cisco Jabber EOL

Roger Kallberg — Wed, 06 Nov 2024 10:43:24 GMT

There are no licenses needed for Expressway when running the MRA service. Only if your for some reason using very old version of the OS in Expressway you'll need option keys, but you would be recommended to use the current version and then no keys are needed.

Re: Cisco Jabber EOL

collinks2 — Wed, 06 Nov 2024 11:13:08 GMT

are you saying that MRA deployment with the current version of expressway does not require license or option keys? if yes, what is the version of this expressway. I currently ,i have cucm 12.5,imp12.5, exp 12.5.7

Re: Cisco Jabber EOL

Nithin Eluvathingal — Wed, 06 Nov 2024 12:15:02 GMT

To leverage on-prem CUCM calling using the MRA feature with the Webex app, you don’t need any specific licenses. The old Expressway used to have option keys, if i recall they were $0 parts, but the new versions have completely removed the concept of adding option keys to activate the feature.

On CUCM, you need to configure devices the same way you do for Jabber. For Webex app login, you need to configure the user on the Control Hub.

Here is the link to MRA configurations guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X14-0/mra/exwy_b_mra-deployment-guide-14/exwy_m_basic-configuration.html

Re: Cisco Jabber EOL

collinks2 — Wed, 06 Nov 2024 19:39:35 GMT

"On CUCM, you need to configure devices the same way you do for Jabber. For
Webex app login, you need to configure the user on the Control Hub."
I have MRA already set up and working. What is Webexapp? What devices do I
need to configure in cucm for Webexapp? I would like to test it.

Re: Cisco Jabber EOL

Roger Kallberg — Wed, 06 Nov 2024 20:08:44 GMT

It would be CSF devices for computer clients, TCT for iPhone devices, BOT for Android devices and TAB for iPad devices.

Re: Cisco Jabber EOL

collinks2 — Wed, 06 Nov 2024 20:49:57 GMT

Ok.Thanks a lot. I understand now. It is the same for jabber. I have just enabled a user to register WebEx to on premise cucm. On the webex app, I can't find phone services where I can enter the FQDN of expressway e and the cucm domain. Can you put me in the right direction?

Re: Cisco Jabber EOL

Roger Kallberg — Wed, 06 Nov 2024 21:03:53 GMT

The Webex app uses the same service discovery process as Jabber. You should not need to configure anything manually in the application.

Re: Cisco Jabber EOL

Roger Kallberg — Wed, 06 Nov 2024 21:07:05 GMT

Look at this presentation from Cisco Live for detailed information on this. BRKCOL-3009